Title: Where is the remote assistance tool on Ruijie Cloud? [Print this page] Author: linyonghang1@ru Time: 2023-8-15 13:23 Title: Where is the remote assistance tool on Ruijie Cloud? You can use the remote assistance tool on the Ruijie Cloud via this path:
1. log in to Ruijie Cloud, click the button in the upper right corner.
2. Choose the permissions and copy the link.
If you want technical support to check the configuration of your devices, you need to choose " Read and Write" permission.
3. Send the link and verification code to technical support.
Notes:
①Ruijie will not take any responsibility if remote assistance session is shared with non-Ruijie staff and services are interrupted.
②There is no time limit for this remote assistance, but the verification code is one-time, which means remote assistance will not be available after the page at the received end is refreshed or the cloud account login expires.
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