Ruijie Community

Title: How to connect to OpenVPN as a client direct from router config OpeVPN tab [Print this page]

Author: robvasquez@gmai Time: 2023-8-23 02:14
Title: How to connect to OpenVPN as a client direct from router config OpeVPN tab
Model: RG-EW1800GX PRO

Task: Connect to a OpenVPN as a client without installing the desktop app (connecting directly from the router)

Service Mode: Certificate

Upload a client config .ovpn file

Hit Save button

Result: not connected

Should I need to refresh config/restart the router? or something else? I'm missing a connect button or a more explicit way to connect

(Both, upload and Save operations say successful, also tested the certificate in the desktop app and connect without problems)

Author: javier@ruijie.c Time: 2023-8-23 10:47
Dear:

could you help us with your current configuration sothat we can check if something is not correct please?

You can share your project network to my email: javier@ruijie.com.cn

Thank you.

Regards

Author: alexanderwaynec Time: 2023-8-25 18:16

GTAC--Javier replied at 2023-8-23 10:47
Dear:

could you help us with your current configuration sothat we can check if something is not cor ...

He's right. As a client it doesnt work. Tested on my Reyee E5. Service type: Certificate, Account&Certificate.

Author: alexanderwaynec Time: 2023-8-25 19:06
Edited by Alexander Wayne at 2023-8-26 06:28

I suppose it's a problem with config uploading&saving. I have the same problem as you if you trying to connect as a client. Tried multiple times by upload>save>restart for different service types. Nothing..
Before that i uploaded a config now look what happens:

Author: alexanderwaynec Time: 2023-9-7 03:07
Any updates?

Author: javier@ruijie.c Time: 2023-9-7 03:15

Alexander Wayne replied at 2023-9-7 03:07
Any updates?

Dear Alexander:

Sorry for my late reply.

It is necessary to share with us the network project wehre you're facing this fault for further analysis. You can send to my email: javier@ruijie.com.cn

You can let me know through this post when you sent me your project.

Regards.

Javier.

Author: alexanderwaynec Time: 2023-9-7 03:26

GTAC--Javier replied at 2023-9-7 03:15
Dear Alexander:

Sorry for my late reply.

What Project? OpenVPN as client is not working. Check previous answers and screenshots that i had attached..

Author: alexanderwaynec Time: 2023-11-11 07:43
Guys i have some doubts that you aren't taking it seriously.... OpenVPN not fixed, SqM and QoS missing. What's going on?

Author: javier@ruijie.c Time: 2023-11-11 10:01

Alexander Wayne replied at 2023-11-11 07:43
Guys i have some doubts that you aren't taking it seriously.... OpenVPN not fixed, SqM and QoS missi ...

Dear Alexander:

Really sorry for not coming back to you on time.

Is it possible to reach us on live chat in order to solve the issue faster?

We need to check your network environment and determine the fault but in your project, and you can not share through here for security.

Thanks.

Regards,

Javier

Author: alexanderwaynec Time: 2023-11-11 13:03
Edited by Alexander Wayne at 2023-11-11 13:04

GTAC--Javier replied at 2023-11-11 10:01
Dear Alexander:

Really sorry for not coming back to you on time.

Just explain what this will change? No, let me, I can answer. NOTHING! I described the problem above. ITS ALL ABOVE!! Why do you need to contact me via live? Will it change smth.?

Author: yujiamin@ruijie Time: 2023-11-11 14:29

Alexander Wayne replied at 2023-11-11 13:03
GTAC--Javier replied at 2023-11-11 10:01
Dear Alexander:

Dear sir

Sorry for making you any inconvenience. May I know your open VPN server device? Please help check whether the VPN server is using public ip address and the corresponding port of Open VPN: UDP1194 has been allowed to pass through the network so that the VPN connection can be established successfully.

Can you try to configure open VPN for the routers via this guide on page 88 to try again: https://www.ruijienetworks.com/resources/preview/ruijie-reyee-mesh-routers-web-based-configuration-guide

If the problem still exists, could you help show me the router OPEN VPN configuration and capture the packets on the router to further check this issue? Thank you for your cooperation.

Best regards
Jenny

Author: alexanderwaynec Time: 2023-11-11 16:40

GTAC-Jenny replied at 2023-11-11 14:29
Dear sir

Sorry for making you any inconvenience. May I know your open VPN server device? Please h ...

VPN Router as CLIENT not SERVER

Author: yujiamin@ruijie Time: 2023-11-11 16:55

Alexander Wayne replied at 2023-11-11 16:40
GTAC-Jenny replied at 2023-11-11 14:29
Dear sir

Dear sir

May I know your server side device model? Could you help share with me your router config to further check this issue?
In order to solve your problem faster, please contact with us on Rita Live(https://www.ruijienetworks.com/rita ) for this problem attached this post.

Best regards
Jenny

Author: alexanderwaynec Time: 2023-11-13 22:55
Edited by Alexander Wayne at 2023-11-13 22:59

GTAC-Jenny replied at 2023-11-11 16:55
Dear sir

May I know your server side device model? Could you help share with me your router confi ...

E5 Model.
As described from above:
Task: Connect to a OpenVPN as a client without installing the desktop app (connecting directly from the router)

Service Mode: Certificate

Upload a client config .ovpn file

Hit Save button

Result: not connected

Restart: does nothing
(Both, upload and Save operations say successful, also tested the certificate in the desktop app and connect without problems)

Same history.

Author: yujiamin@ruijie Time: 2023-11-15 14:01

Alexander Wayne replied at 2023-11-15 10:07
I wrote the device but you decided to delete my post.

Dear sir

Could you help try the account service mode instead of certificate service mode here to test again?

If it still can not work, it is better that you can help share with me the router open vpn configuration details and help capture the packets on the router to further check this issue. Thank you for your cooperation.

Best regards
Jenny

Author: yujiamin@ruijie Time: 2023-11-15 14:03

Alexander Wayne replied at 2023-11-13 22:55
GTAC-Jenny replied at 2023-11-11 16:55
Dear sir

Dear sir

Could you help try the account service mode instead of certificate service mode here to try again?

If it still can not work, it is better that you can share with us the router configuration details and capture the packets on the router to further check this issue. Thank you for your cooperation.

Best regards
Jenny

Author: yujiamin@ruijie Time: 2023-11-15 14:13

GTAC-Jenny replied at 2023-11-15 14:03
Dear sir

Could you help try the account service mode instead of certificate service mode here to ...

Dear sir

I created a case ID CS20231115-2721745 for you, you can send the case details to our support email: techsupport@ireyee.com, we will try our best to give you a better solution about your issue. Sorry for making you any inconvenience.

Best regards
Jenny

Welcome to Ruijie Community (https://community.ruijienetworks.com/)