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Title: Email sending does not work for alerts. [Print this page]

Author: suporte@gccorp. Time: 2023-9-15 04:02
Title: Email sending does not work for alerts.
I enabled sending emails related to the status of the "WAN" ports, but it doesn't work, only if the device goes offline. What to do?

Author: javier@ruijie.c Time: 2023-9-15 08:09
Hi:

You can refer to the following pictures about how to enable these alerts:
1. Select alarms:

2. Enable external network link exception:

3. Enable email in notifications Recipients:

Regards,

Javier.

Author: suporte@gccorp. Time: 2023-9-16 06:19
Hello Javier, how are you?

I already have these options active and contacts configured, I receive an Offline Device alert, but not WAN-related problems.

Example: I use "WAN" and "WAN1", one of them is offline and so far I have not received alerts.

Author: suporte@gccorp. Time: 2023-10-23 20:28

Guilherme Borges replied at 2023-9-16 06:19
Hello Javier, how are you?

I already have these options active and contacts configured, I receive a ...

No answers?

Author: liuxiyang@ruiji Time: 2023-10-23 20:46

Guilherme Borges replied at 2023-10-23 20:28
No answers?

Hi sir,
I am very sorry that Javier is not at work now.

Could you check if there is a log on EG about the device port down?

Is there an alarm email if you manually close the lan interface?
If you want a real-time response, please use this link to ask for technical support:
www.ruijienetworks.com/rita

Best regards,
Steve

Author: suporte@gccorp. Time: 2023-11-1 09:18

GTAC-Steve replied at 2023-10-23 20:46
Hi sir,
I am very sorry that Javier is not at work now.

Hi Steve, how are you?
Connection and disconnection logs exist, but I am not alerted via email.
Only when a device goes offline.

Author: liuxiyang@ruiji Time: 2023-11-1 09:50

Guilherme Borges replied at 2023-11-1 09:18
GTAC-Steve replied at 2023-10-23 20:46
Hi sir,
I am very sorry that Javier is not at work now.

Hi，
May you share the project with me ？Please share the link via Technical support in the link:www.ruijienetworks.com/rita, here is our real-time support.

Best regards,

Steve

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