Ruijie Community

Title: Clients bypassing voucher authentication [Print this page]

Author: kivdenn@yahoo.c Time: 2023-9-16 18:58
Title: Clients bypassing voucher authentication
Of the clients tap on the three dots at the top right corner of their landing page, the phone will give them options of 'do not use this network' or 'use this network as is'. Once the client chooses 'use this network as is' they are automatically given internet access for free. Has anyone encountered this problem and how did you solve it. Thanks
Dennis Kivumbi
Kampala Uganda

Author: liuxiyang@ruiji Time: 2023-9-16 19:12
Hi sir,

Can you tell me your device firmware version? Also please tell me your device SN to my email if it is convenience, this is my email:liuxiyang@ruijie.com.cn

Best regards,

Steve

Author: kivdenn@yahoo.c Time: 2023-9-18 04:54

GTAC-Steve replied at 2023-9-16 19:12
Hi sir,

Can you tell me your device firmware version? Also please tell me your device SN to my ema ...

Author: liuxiyang@ruiji Time: 2023-9-18 13:35

Kivumbi Dennis replied at 2023-9-18 04:54

Hi sir,
Can you take a video about this issue? Can all applications be used or some applications without coucher authentication? could you please share the project with me? This is my email:liuxiyang@ruijie.com.cn

Please note that Community is a public platform, your private information like your network link, please do not share on Community for the security concern.

Best regards,

Steve

Author: Smartloxion@gma Time: 2023-9-18 16:08
Hi Dennis, please contact me at smartloxion@gmail.com

Author: kivdenn@yahoo.c Time: 2023-9-28 14:33
I have not been assisted up to now. Looks like the money I injected in these access points is going to be wasted just like that.

Author: kivdenn@yahoo.c Time: 2023-9-28 14:34

Kivumbi Dennis replied at 2023-9-28 14:33
I have not been assisted up to now. Looks like the money I injected in these access points is going ...

I will take back these fake access points to your agent here Simplifi networks and claim for a refund

Author: GTAC-Jayden Time: 2023-9-28 14:40

Kivumbi Dennis replied at 2023-9-28 14:34
I will take back these fake access points to your agent here Simplifi networks and claim for a ref ...

Dear Kivumbi Dennis,

Sorry for the inconvenience caused to you, would you mind entering RITA live chat (www.ruijienetworks.com/rita) where we can help you check this issue more efficiently?

Best regards,
Jayden

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