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Title: RG-EW1200 - Disable Automatic Mesh \ Wireless repeater mode [Print this page]

Author: jacques@aquilat Time: 2023-9-22 14:00
Title: RG-EW1200 - Disable Automatic Mesh \ Wireless repeater mode
Hello Support
How do I disable RG-EW1200 going automatically from Access Mode(LAN Cable) into Mesh \ Wireless Repeater mode. I want to manually choose what mode the routers must go into. Ruijienetworks it must be the user's decision to choose manually the mode not automatically. This problem must be fix asap
Waiting for your feedback and help

Author: yujiamin@ruijie Time: 2023-9-22 15:07
Dear sir

You can try to disable reyee mesh function by clicking More> Advanced > ReyeeMesh to avoid the router automatically mesh.

Best regards
Jenny

Author: jacques@aquilat Time: 2023-9-27 13:07

GTAC-Jenny replied at 2023-9-22 15:07
Dear sir

You can try to disable reyee mesh function by clicking More> Advanced > ReyeeMesh to avoid ...

Doesnt work....

Author: yujiamin@ruijie Time: 2023-9-27 13:39

Jacques Rossouw replied at 2023-9-27 13:07
Doesnt work....

Dear sir

Sorry EW routers in the latest firmware version can not support disabling this function. Sorry for the inconvenience.

Best regards
Jenny

Author: jacques@aquilat Time: 2023-9-27 14:35

GTAC-Jenny replied at 2023-9-27 13:39
Dear sir

Sorry EW routers in the latest firmware version can not support disabling this function. ...

Please fix this problem immediately. Enable this this function. This is wrong, I as the user must have the option to choose to enable\disable functions....

Author: yujiamin@ruijie Time: 2023-9-27 15:00

Jacques Rossouw replied at 2023-9-27 14:35
Please fix this problem immediately. Enable this this function. This is wrong, I as the user must ...

Dear sir

Okay I will feedback your requirement to our team. You may share with me the router network so that our R&D can login to it remotely to disable that option. You can share with to my email: yujiamin1@ruijie.com.cn. Sorry for making you any inconvenience.

Best regards
Jenny

Author: jacques@aquilat Time: 2023-9-27 15:12

GTAC-Jenny replied at 2023-9-27 15:00
Dear sir

Okay I will feedback your requirement to our team. You may share with me the router netw ...

Emailed shared with shared linked. Thank you. Very urgent - critical...

Author: jacques@aquilat Time: 2023-9-27 15:20

Jacques Rossouw replied at 2023-9-27 15:12
Emailed shared with shared linked. Thank you. Very urgent - critical...

Users Devices - mobile phones and notebook struggling to connect to wifi....internet speed test 0 Mbps

Author: yujiamin@ruijie Time: 2023-9-27 15:44

Jacques Rossouw replied at 2023-9-27 15:20
Users Devices - mobile phones and notebook struggling to connect to wifi....internet speed test 0 ...

Dear sir

Please help confirm the following thing to further check this speed issue:
1. May I know whether all the EW routers have the same issue?
2. May I know how far the user are from the router to connect to the wifi. You may check the user wireless negotiate rate to check whether it is normal.

3. It is also recommended to do wifi optimization on cloud and connect to 5G to further check.
4. If the problem is still not solved, you can contact with us on Rita Live(https://www.ruijienetworks.com/rita ) with this case ID: CS20230927-2486034
for the problem. Thank you for your cooperation.

Best regards
Jenny

Author: jacques@aquilat Time: 2023-9-27 15:58

GTAC-Jenny replied at 2023-9-27 15:44
Dear sir

Please help confirm the following thing to further check this speed issue:

1. Yes all EW routers have the same issue.

2. I and users are standing right next to EW router. I tested myself

3. I did wifi optimization already - no difference.

4. What I saw is that mobile phones, notebooks, wifi cameras that using 2.4Ghz - Speed test 0Mbps

Devices that uses 5Ghz works much better and get good Speed test 40-200Mbps

Its seems like the 2.4 Ghz is having the most problems....not sure why. Maybe because Mesh is on

Author: yujiamin@ruijie Time: 2023-9-27 16:30

Jacques Rossouw replied at 2023-9-27 15:58
1. Yes all EW routers have the same issue.

2. I and users are standing right next to EW router. I ...

Dear sir

Here are some suggestions when you adjust the settings:
(1) The AP power must be appropriate and the signal is not interrupted between the aps. The ideal signal strength is -65dbm in AP coverage area edge
(2) The adjacent AP channels must be non-overlapped channel to avoid same frequency interference and packet loss. For example in non-high-density deployment scenarios, 2.4G channels are recommended to use 3 non-overlapping channels 1, 6, and 11 for planning. If it is a high-density deployment site, it is recommended to use 4 channels 1, 5, 9, and 13 for planning.

Best regards
Jenny

Author: jacques@aquilat Time: 2023-9-27 17:58

GTAC-Jenny replied at 2023-9-27 16:30
Dear sir

Here are some suggestions when you adjust the settings:

Ok I have configured 4 channels 1, 5, 9, and 13 and signal strength is set to 65 dbm .... lets see if it works

All the problems started after Mesh was enabled with new firmware

Author: jacques@aquilat Time: 2023-9-28 00:55

Jacques Rossouw replied at 2023-9-27 17:58
Ok I have configured 4 channels 1, 5, 9, and 13 and signal strength is set to 65 dbm .... lets ...

R&D Team disabled the Wifi Mesh on Ruijie Cloud. This resolved the wifi problems. 2.4Ghz & 5Ghz device can now and good internet speeds. Please do not enable Wifi Mesh in the future....Remember this !!!!!!

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