Ruijie Community

Title: Un-bined current device for lost recovery key on Ruijie Cloud access [Print this page]

Author: it@martinezmemo Time: 2023-9-26 08:28
Title: Un-bined current device for lost recovery key on Ruijie Cloud access
Edited by Julius Balantakbo at 2023-9-26 08:32

How can i unbined my deviced if i can't login on my ruijie cloud account?

SN: H1SU4JU018980

Author: v-fengzhiyun@ru Time: 2023-9-26 08:47
Dear Sir,

Please help supply the device picture containing SN and Time Watermark to prove you own this device now，

or supply the purchase invoice of this device, so that we can assist to unbind it from other's account for you.

Author: it@martinezmemo Time: 2023-9-26 09:06

GTAC-Shion replied at 2023-9-26 08:47
Dear Sir,

Author: v-fengzhiyun@ru Time: 2023-9-26 09:14

Julius Balantakbo replied at 2023-9-26 09:06

Dear Sir,
Please share your device photo with watermark like this:

Thank you.

Author: it@martinezmemo Time: 2023-9-26 09:30

GTAC-Shion replied at 2023-9-26 09:14
Dear Sir,
Please share your device photo with watermark like this:

Author: v-fengzhiyun@ru Time: 2023-9-26 09:39

Julius Balantakbo replied at 2023-9-26 09:30

Unbind success. Thank you.

Author: it@martinezmemo Time: 2023-9-26 09:41

GTAC-Shion replied at 2023-9-26 09:39
Unbind success. Thank you.

Thanks so much!

Author: it@martinezmemo Time: 2023-9-26 10:51
Edited by Julius Balantakbo at 2023-9-26 10:54

Julius Balantakbo replied at 2023-9-26 09:41
Thanks so much!

is there any chances that i can get the recovery codes for Two-Factor Authentication on Ruijie Cloud Account??

Author: admin Time: 2023-9-26 18:29

Julius Balantakbo replied at 2023-9-26 10:51
Julius Balantakbo replied at 2023-9-26 09:41
Thanks so much!is there any chances that i can get the ...

Dear Sir,

Pls refer to this: https://cloud.ruijienetworks.com/help/#/ArticleList?id=94974d43f5f94dc28bb09b4a832d0e61
"Support MFA login authentication"

Welcome to Ruijie Community (https://community.ruijienetworks.com/)