Title: AP is not seen in the cloud [Print this page] Author: pedro.diaz.pino Time: 2023-10-1 15:27 Title: AP is not seen in the cloud
Hello, I have followed the instructions you mentioned, I still see the 5 APs offline and waiting. I attach a backup file of one of the 5 APs, if you need any more information. You can put yourself in remote access with my computer to see the installation and the APs from the installation's local network.
Never Online
Dormitorio1
G1PHB6W04877A
Waiting
Vallromanes Casa
-
Add
Never Online
Dormitorio2
G1PHB6W049000
Waiting
Vallromanes Casa
-
Add
Never Online
Comedor
G1PHB6W050003
Waiting
Vallromanes Casa
-
Add
Never Online
Aseo
G1PHB6W050311
Waiting
Vallromanes Casa
-
Add
Never Online
Distribuidor
G1PHB6W050425
Waiting
Vallromanes Casa Author: chenzixuan3@rui Time: 2023-10-1 15:32
Dear sir
can you collect this information to me ? so that i can further troubleshoot
1.topology
2. #show run
# show ip int b
#show cwmp status
#show cwmp config
#show ip route
#show interface status
#tracerout 8.8.8.8
#ping devicereg.ruijienetworks.com
Best regards
Joy Author: senasum@slt.com Time: 2023-10-1 16:48
Make sure AP is connected to the the Internet with a DHCP enabled Source.
please send an anydesk link to support.
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