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Title: Tip Incorrect username or password (emergency support) [Print this page]

Author: myasamhastanesi Time: 2023-10-7 18:22
Title: Tip Incorrect username or password (emergency support)
Hello there

I get a warning like below, and I have not been able to solve it for days. I cannot transfer devices to the cloud. at the cloud login stage, it gives a warning as attached. but my username and password are correct. why can't I login.
it gives this warning. (Tip Incorrect username or password )

Author: guominxiang@rui Time: 2023-10-7 18:36
May I see the screenshot please? You mean you cannot login your cloud account right?

Author: myasamhastanesi Time: 2023-10-7 18:43

GTAC-Micca replied at 2023-10-7 18:36
May I see the screenshot please? You mean you cannot login your cloud account right?

my cloud account and password are correct why it gives a warning. are we entering something different in this field.

Author: GTAC-Sophia Time: 2023-10-8 11:02

Yaşam Hastanesi replied at 2023-10-7 18:43
my cloud account and password are correct why it gives a warning. are we entering something differ ...

The registered account can only be used for 15 days without activation. How long has it been since you registered and logged in today? Have you activated your account?
You may also try to reset your password by visiting https://cloud.ruijienetworks.com Please have a try. Thank you.

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