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Title: Reyee OS248 firmware in RG-EG105GW-X [Print this page]

Author: r3683xara@gmail    Time: 2023-10-25 16:18
Title: Reyee OS248 firmware in RG-EG105GW-X
Edited by Davizuco at 2023-10-26 05:06

Testing with support. Waiting...

Author: David - TAC    Time: 2023-10-25 19:07
Dear Sir/Madam,

Could you please confirm if you have previously contacted our technical support and received a case for this issue? If you have an existing case, we can expedite the resolution through our RITA platform: www.ruijienetworks.com/rita.

If you haven't created a case, we strongly recommend initiating communication through this platform, which enables us to promptly address your issue with a timely response.

Thank you for your cooperation.

Author: r3683xara@gmail    Time: 2023-11-2 05:48
GTAC-David replied at 2023-10-25 19:07
Dear Sir/Madam,

Could you please confirm if you have previously contacted our technical support and ...

Yes. I contacted your technical support and received a case for that issue. In the end, they managed to solve it satisfactorily. The firmware is ok. It was due to user incorrect configuration

Thank you






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