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Title: Captive portal showing Failed to connect [Print this page]

Author: Muhammad Ahmed Time: 2023-10-26 14:16
Title: Captive portal showing Failed to connect
I have opened a captive portal, and it is showing me failed to find the network, so kindly resolve my issue?

Author: Muhammad Ahmed Time: 2023-10-26 14:25
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Author: liujunhui1@ruij Time: 2023-10-26 14:34

Muhammad Ahmed replied at 2023-10-26 14:25
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Dear sir
May I know the model of your device and SN of your device?
what kind of portal you configured?
Best regards,
Ross

Author: Muhammad Ahmed Time: 2023-10-26 14:39

GTAC-Ross replied at 2023-10-26 14:34
Muhammad Ahmed replied at 2023-10-26 14:25
????????????Dear sir
May I know the model of your device ...

RAP 2260G SN:[color=rgba(0, 0, 0, 0.65)]G1RP2P8138398

[color=rgba(0, 0, 0, 0.65)]Captive portal

Author: liujunhui1@ruij Time: 2023-10-26 14:49

Muhammad Ahmed replied at 2023-10-26 14:39
RAP 2260G SN:G1RP2P8138398

Captive portal

Dear sir

May I know did you select AP and SSID to create a portal?

2.May I know there is Reyee EG on the same network?Reyee EG and Reyee AP can not enable the portal at the same time
3.If only Reyee AP on the network, but it still show failed to connect, it will need to delete the original portal then create a new one

Best regards,
Ross

Author: Muhammad Ahmed Time: 2023-10-26 15:00

GTAC-Ross replied at 2023-10-26 14:49
Dear sir

May I know did you select AP and SSID to create a portal?

I have only Reyee AP

Author: liujunhui1@ruij Time: 2023-10-26 15:42

Muhammad Ahmed replied at 2023-10-26 15:00
I have only Reyee AP

Dear sir

Have you tried to delete the portal and create portal again?
then forget the wifi on the phone, connect the new portal again
If issue still remain, please share the network with us via this email
liujunhui1@ruijie.com.cn

Best regards,
Ross

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