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Title: DNS failed or the gateway is enabled with authentication interception. [Print this page]

Author: windpomp@fhlman Time: 2023-10-30 04:43
Title: DNS failed or the gateway is enabled with authentication interception.
I keep getting this error on some of my Ruijie's that I use as access points. I tried everything I can think of but no luck what can It be since it is only on some of my ap's

Author: chenzixuan3@rui Time: 2023-10-30 09:11
Dear sir

Can I know what the error you got ? Can you take a screenshot?

Author: windpomp@fhlman Time: 2023-10-30 12:20

GTAC-Joy replied at 2023-10-30 09:11
Dear sir

Can I know what the error you got ? Can you take a screenshot?

Author: windpomp@fhlman Time: 2023-10-30 12:20

GTAC-Joy replied at 2023-10-30 09:11
Dear sir

Can I know what the error you got ? Can you take a screenshot?

Author: chenzixuan3@rui Time: 2023-10-30 23:32

Ben Louis van Vuure replied at 2023-10-30 12:20

Dear sir

1. What device is connected to the WAN port of EW? If the PC is connected to that device, can it get Internet access?
2. Can the user access the Internet normally when accessing EW?
3. Can EW ping8.8.8.8? If you can ping, you can try to set the local dns to 8.8.8.8

Author: windpomp@fhlman Time: 2023-10-30 23:52

GTAC-Joy replied at 2023-10-30 23:32
Dear sir

1. What device is connected to the WAN port of EW? If the PC is connected to that devic ...

1. Wan port is connected to a point to point wich is connected to a 4g router.
2. Yes user can acces internet if use cable that is pluged into wan port.
3. Already changed dns to 8.8.8.8 same error

Author: wsooi92@gmail.c Time: 2024-11-18 10:03

Ben Louis van Vuure replied at 2023-10-30 23:52
1. Wan port is connected to a point to point wich is connected to a 4g router.
2. Yes user can acc ...

Hi have your issue solve and how you solve ?

Author: Eljeymz@gmail.c Time: 2024-11-26 10:59

User 99105 replied at 2024-11-18 10:03
Hi have your issue solve and how you solve ?

Me too I have this problem

Author: lengjiajun@ruij Time: 2024-11-27 19:49

User 25021 replied at 2024-11-26 10:59
Me too I have this problem

hi sir
if you have the same problem ,you check the dns ip address first ,try to ping dns address
and if change dns address can't solve the issue you can come to rita,our team will help you

Author: windpomp@fhlman Time: 2024-12-1 06:46

User 99105 replied at 2024-11-18 10:03
Hi have your issue solve and how you solve ?

Hi, no I still have this problem still showing DNS error. Upto now I just ignore the message but its frustrating to know something isnt right but seems there ia no solution

Author: v-xiewenyu@ruij Time: 2024-12-1 09:48

Ben Louis van Vuure replied at 2024-12-1 06:46
Hi, no I still have this problem still showing DNS error. Upto now I just ignore the message but i ...

Dear sir,
Good day.
Sorry for all the inconvenience. May I know is there any upstream devices in your network?
This message will pop up if the upstream device has enabled authentication like captive portal or allowlist.
And you may also try amend the DNS of the router as 8.8.8.8 to see if it works.
Best regards,
Lex

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