Ruijie Community

Title: DNS failed or the gateway is enabled with authentication interception. [Print this page]

Author: windpomp@fhlman Time: 2023-10-30 04:43
Title: DNS failed or the gateway is enabled with authentication interception.
I keep getting this error on some of my Ruijie's that I use as access points. I tried everything I can think of but no luck what can It be since it is only on some of my ap's

Author: chenzixuan3@rui Time: 2023-10-30 09:11
Dear sir

Can I know what the error you got ? Can you take a screenshot?

Author: windpomp@fhlman Time: 2023-10-30 12:20

GTAC-Joy replied at 2023-10-30 09:11
Dear sir

Can I know what the error you got ? Can you take a screenshot?

Author: windpomp@fhlman Time: 2023-10-30 12:20

GTAC-Joy replied at 2023-10-30 09:11
Dear sir

Can I know what the error you got ? Can you take a screenshot?

Author: chenzixuan3@rui Time: 2023-10-30 23:32

Ben Louis van Vuure replied at 2023-10-30 12:20

Dear sir

1. What device is connected to the WAN port of EW? If the PC is connected to that device, can it get Internet access?
2. Can the user access the Internet normally when accessing EW?
3. Can EW ping8.8.8.8? If you can ping, you can try to set the local dns to 8.8.8.8

Author: windpomp@fhlman Time: 2023-10-30 23:52

GTAC-Joy replied at 2023-10-30 23:32
Dear sir

1. What device is connected to the WAN port of EW? If the PC is connected to that devic ...

1. Wan port is connected to a point to point wich is connected to a 4g router.
2. Yes user can acces internet if use cable that is pluged into wan port.
3. Already changed dns to 8.8.8.8 same error

Author: wsooi92@gmail.c Time: 2024-11-18 10:03

Ben Louis van Vuure replied at 2023-10-30 23:52
1. Wan port is connected to a point to point wich is connected to a 4g router.
2. Yes user can acc ...

Hi have your issue solve and how you solve ?

Welcome to Ruijie Community (https://community.ruijienetworks.com/)