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Title: Không tìm thấy dự án trên Ruijie Cloud [Print this page]

Author: Van Phat Hotel Time: 2023-11-13 09:23
Title: Không tìm thấy dự án trên Ruijie Cloud
Tài khoản ruijie của tôi chỉ xem được dự án trên ứng dụng điện thoại, khi đăng nhập vào ruijie cloud thì không thể tìm thấy các dự án trước đó.

Author: chenzixuan3@rui Time: 2023-11-13 09:48
Dear sir
Does your account number contain both uppercase and lowercase letters? If so, please try to change all letters to uppercase or lowercase and test again. If it still doesn't work, please provide us with your account .

Author: Tthntcvanphat@g Time: 2023-11-13 11:13

GTAC-Joy replied at 2023-11-13 09:48
Dear sir
Does your account number contain both uppercase and lowercase letters? If so, please try t ...

I tried your solution but it didn't solve it

Author: chenzixuan3@rui Time: 2023-11-13 11:39

Van Phat Hotel replied at 2023-11-13 11:13
I tried your solution but it didn't solve it

Dear sir

Can you provide your account with me ? so that i can provide it to our R&D team

Author: Tthntcvanphat@g Time: 2023-11-13 11:42

GTAC-Joy replied at 2023-11-13 09:48
Dear sir
Does your account number contain both uppercase and lowercase letters? If so, please try t ...

When I log out and log back in on the mobile app, the project cannot be found even though I was able to manage the project before.

Author: Tthntcvanphat@g Time: 2023-11-13 11:44

GTAC-Joy replied at 2023-11-13 11:39
Dear sir

Can you provide your account with me ? so that i can provide it to our R&D team

Dear sir,
Sorry, due to the security of the company, I can only tell you the username is tthntcvanphat@gmail.com

Author: chenzixuan3@rui Time: 2023-11-13 12:45

Van Phat Hotel replied at 2023-11-13 11:44
Dear sir,
Sorry, due to the security of the company, I can only tell you the username is

Dear sir

Thank you for your information , R&D team already solved this issue , pls check again

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