Title: How to troubleshoot if Cloud NVR/ camera is not recognized? [Print this page] Author: GTAC-Sophia Time: 2023-12-13 14:00 Title: How to troubleshoot if Cloud NVR/ camera is not recognized? 1.Issue Description:
The user directly connects to the IP Cam using the ES/NBS series switch, which is not displayed in the Camera List or actual topology
2.Topology:
3.Troubleshooting:
3.1 There is no NVR scenario
1. login to the device to check whether the corresponding port traffic is normal and uploaded stably
2. Confirm IP Cam connection duration. It needs to wait 20-30 minutes. If you don't see the camera in the cloud for a long time, update it manually.
3.2 If the NVR is connected, check the NVR brand and model and check whether the NVR is supported
1.
Check whether there is only one ES device on the network. If there is no device supporting tunnel establishment, the camera cannot be obtained through NVR
2. Confirm the manufacturer and model of NVR, mainly supporting the NVR of Haikang, Dahuaand Tiandi Weiye
3. Confirm the IP address, username, password, and connectivity of the NVR Common Problems
1.through the traffic switch to identify the camera, whether the traffic will be designed to security issues, according to what field or traffic to identify, customers are worried about leakage of their camera image information
No, only look at the size of the traffic value, not the specific content. The same way the cloud looks at traffic
2. When we take a traffic every 5 minutes, how much this traffic will probably be, customers will worry about occupying bandwidth.
IPC should not send additional logs, it is good that the port traffic has been reported before. tiny
3. whether to support https login NVR, some overseas NVR need to use https login for security considerations
Access through the Intranet tunnel is encrypted. More secure than https
4.whether only the NBS or ES scene, does not support the tunnel, NVR acquisition is not feasible
You need equipment that supports tunnels
5.No traffic on switch port Is this valid only for the camera, if the access is non-POE devices such as computers? If yes, can you add a note at the end, such as (ip cam or PoE device) similar
Both are in effect. This alarm is related to the traffic on the switch port, and has nothing to do with the connected terminal
Welcome to Ruijie Community (https://community.ruijienetworks.com/)
