Ruijie Community

Title: How to reset the authentication account of Cloud? [Print this page]

Author: GTAC-Sophia Time: 2023-12-19 15:34
Title: How to reset the authentication account of Cloud?

Author: nangphon26@gmai Time: 2024-6-25 00:20
Edited by User 26958 at 2024-6-25 00:22

hello sir
I forgot download recovery code and I don't have 2FA Google account for login Ruijie cloud
how solve it. my account ruijie cloud

Author: v-anakaren@ruij Time: 2024-6-26 08:03

User 26958 replied at 2024-6-25 00:20
hello sir
I forgot download recovery code and I don't have 2FA Google account for login Ruijie cloud ...

Dear,
Good day,
If you have no way to recover the verification code, you need to send us an email at v-anakaren@ruijie.com.cn and postsale@ruijie.com.cn requesting a password reset.

Subbject: Reset 2FA authentication
In the body of the email, you must request the password reset.

Best regards.
Karen

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