Title: Device goes online/offline frequently [Print this page] Author: support.asia@li Time: 2023-12-27 18:48 Title: Device goes online/offline frequently Hi Rujie Support,
The Rujie networks Cloud show the AP Device goes online/offline frequently. May i know what is the reason?
Ping test to devicereg.ruijienetworks.com from Gateway.
--- devicereg.ruijienetworks.com ping statistics ---
156 packets transmitted, 156 packets received, 0% packet loss
round-trip min/avg/max = 10.2/10.5/11.1 ms
Author: chenzixuan3@rui Time: 2023-12-27 22:10
Dear sir
Thank you for contacting Ruijie Support
Can you help collect following information with us ? so that we can further check
1. Will the ping devicereg.ruijienetworks.com on the AP lose packets?
2. How many APs have this problem? How often does this problem occur?
3. Has the AP been restarted? What is the power supply device of the AP?
4. What is your topology like?
5. Is the device on the Cloud? If so, can you share the network and send the shared link to this email: chenzixuan3@ruijie.com.cn?
You can share according to the following post 【New reminder】How to share the project in the new version of the Ruijie Cloud? - Cloud - ruijienetworks