Ruijie Community

Title: HELP FOR RESOLVING THIS PROBLEMES [Print this page]

Author: ad1watanya@gmai Time: 2024-1-20 05:57
Title: HELP FOR RESOLVING THIS PROBLEMES
Text

Author: javier@ruijie.c Time: 2024-1-21 01:46
Hi:

DNS Parse Exception.

Could you help us to know if the network behavior is stable? if the answer is yes, you can ignore it. This because usually detect a China website to confirm if the DNS is stable or not, but this one has high latency.

Excessive Client Load

Please, try to use the Wi-Fi Optimization option on cloud. In this way, APs can change the channels they are currently using, channel bandwidth, RSSI,etc.

You can also enable the "5G prior access" in the SSID settings:

If these changes does not take effect to delete the alarm, you can start a live chat session in our RITA live chat to help you and establish a smooth and faster communication: https://networks.s5.udesk.cn/im_client/?web_plugin_id=1296&language=en-us

Regards,

Javier

Author: isaacejhay@gmai Time: 2024-5-15 11:51
Edited by E.jay Isaac at 2024-5-15 12:26

GTAC--Javier replied at 2024-1-21 01:46
Hi:

DNS Parse Exception.

Hi i also have same problem on DNS parse exception error and it cause my network unstable.
Kindly help me resolve this issue.
Thank you

Author: chenchunyan@rui Time: 2024-5-16 13:39

E.jay Isaac replied at 2024-5-15 11:51
GTAC--Javier replied at 2024-1-21 01:46
Hi:

Hi E.jay Isaac,
1. Refer to the solution at the bottom

2. Make sure the internet is working well.
3. Change the dns as 8.8.8.8 of device.
If the issue still exists, please talk with us again. We would be glad to help you in Community.

Welcome to Ruijie Community (https://community.ruijienetworks.com/)