Title: Switch offline in cloud portal, but AP's are Ok [Print this page] Author: juanjose@igniti Time: 2024-1-25 17:20 Title: Switch offline in cloud portal, but AP's are Ok Hello, since 24-01-20, all my switchs are offline on Ruijie Cloud , while AP's (on the same networks are ok)
3 switches on different networks (different ISP's too)
Models are XS-S1930J (8 and 16 ports), firmware version XS1930J_RGOS 11.4(1)B70P15, Release(08182111)
Units went offline on 2024-1-20 at 15:42, 15:43 and 15:51, I tried rebooting 2 of them but they don't get back online.
Ping to devicereg.ruijienetworks.com returns timeout (IP is 3.74.[xxx].[xxx]), but also on Wireless AP's that are online
Local access is ok. Author: chenchunyan@rui Time: 2024-1-25 18:11
Hi JUAN JOSE LOPEZ,
Sorry for the inconvenience caused to you. It is advised to start a live chat on Rita so we can troubleshoot more efficiently. And you may want to check the troubleshooting guide.
This is the link: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767 Author: juanjose@igniti Time: 2024-1-26 00:57