Ruijie Community

Title: Disappeared [Print this page]

Author: Info@itn.co.ug Time: 2024-2-8 15:20
Title: Disappeared
Hey members
I have 10pcs of Ruijie EG105-G-V2 and they just disappeared from the cloud.
Dose someone knows what happened.

Author: GTAC-Jayden Time: 2024-2-8 15:45
Dear Mike Wamanga,

Are those devices bound to your account and did they disappear from the projects on your account? Did you reset the devices?

Best regards,
Jayden

Author: ugrigor@icloud. Time: 2024-2-8 18:45
I have the same problem. All my devices disappeared from the cloud.
It says the devices are not in the correct country, but they were fine till now.
RG-EG210-P-E
RG-ES209GC-P
RG-EAP262E

Author: taizhaolong@rui Time: 2024-2-8 19:01

Grigor Baghdasarya replied at 2024-2-8 18:45
I have the same problem. All my devices disappeared from the cloud.
It says the devices are not in t ...

Dear,

Have you tried to add them back with their SN?
If you encounter any difficulties or have additional questions, our support team is ready to assist you directly. Please feel free to connect with us through our Real-time Interactive Technical Assistance (RITA) platform for a prompt resolution:

[RITA Link:

www.ruijienetworks.com/rita

Author: Info@itn.co.ug Time: 2024-2-9 12:16

GTAC-David replied at 2024-2-8 19:01
Dear,

Have you tried to add them back with their SN?

I have tried re-adding it but its not adding

Author: GTAC-Jayden Time: 2024-2-9 15:49

Mike Wamanga replied at 2024-2-9 12:16
I have tried re-adding it but its not adding

Dear Mike Wamanga,

Is there any error message displayed when you failed to add the devices?

Best regards,
Jayden

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