Ruijie Community

Title: WISP is successfully configured. But does not provide internet. [Print this page]

Author: nafizuddin360@g Time: 2024-2-20 01:11
Title: WISP is successfully configured. But does not provide internet.

Author: javier@ruijie.c Time: 2024-2-20 05:54
Hi:

Can you help us to know what is the device model and if you added the SN of your device or did you scan the QR code through the ruijie reyee app?

If can not get internet, please add the DNS as 8.8.8.8

If this doesn't help, please reset your device to factory settings and try to set it up again.

If you still find issues, please reach us on live chat through this link: https://networks.s5.udesk.cn/im_client/?web_plugin_id=1296&language=en-us to give you support on real time.

Regards,

Javier

Author: comercial@rdo.p Time: 2024-2-22 11:14
Please check if your internet provider has some sort of firewall blocking the access to ruijie cloud servers.

We had an issue before with a Sophos firewall, but after allowing the cloud servers, problem solved.

Click on Helpful if it has helped you

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