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Title: Trouble on cloud-eu.ruijienetworks [Print this page]

Author: giulio.leone.71 Time: 2024-3-19 21:38
Title: Trouble on cloud-eu.ruijienetworks
HI,
It has often happened to me that the devices registered on the cloud-eu.ruijienetworks platform are unreachable.
However if I try to contact them from the LAN they work perfectly.
Could you tell me where I'm wrong?
Thanks in advance.

Greetings,
GL

Author: giulio.leone.71 Time: 2024-3-19 21:48

Author: giulio.leone.71 Time: 2024-3-19 21:48

Giulio Leone replied at 2024-3-19 21:48

Author: yujiamin@ruijie Time: 2024-3-19 22:53

Giulio Leone replied at 2024-3-19 21:48

Dear sir

Please try to add acs url on the AP via these commands to test again:
config te
cwmp
acs url http://devicereg.ruijienetworks.com/service/tr069servlet

If you can not enable cwmp function, please change to macc mode first: ap-mode macc
If the AP still can not be online, please help ping this domain: devicereg.ruijienetworks.com and show me the ping test results to further check.

Best regards
Jenny

Author: giulio.leone.71 Time: 2024-3-19 23:12

GTAC-Jenny replied at 2024-3-19 22:53
Dear sir

Please try to add acs url on the AP via these commands to test again:

Ciao Jenny,
Ho aspettato una decina di minuti ma niente.
Ecco lo screenshot del ping all'indirizzo indicato:

Author: javier@ruijie.c Time: 2024-3-20 09:04

Giulio Leone replied at 2024-3-19 23:12
Ciao Jenny,
Ho aspettato una decina di minuti ma niente.
Ecco lo screenshot del ping all'indirizzo ...

Hi:

The first step would check in the AP is working in MACC mode, to do it, please refer to the following link:

https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=5883

If the AP still is offline, please add the following commands using CLI on your AP and then check if this one can go online on cloud after that:

Ruijie#conf t
Ruijie(config)#cwmp
Ruijie(config-cwmp)#acs url https://cwmpsvr-eu.ruijienetworks.com/service/acs/XXXXXXXXXXXXX
Ruijie(config-cwmp)#end
Ruijie#wr

where XXXXXXXXXXXXX represents the SN of your AP.

Regards,

Javier

Author: giulio.leone.71 Time: 2024-3-20 14:28

GTAC--Javier replied at 2024-3-20 09:04
Hi:

The first step would check in the AP is working in MACC mode, to do it, please refer to the f ...

Javier,
Thanks for the reply.
the AP was always in MACC mode, I tried the CLI command but nothing new and the AP is still offline.
So, reading the CLI command I have a question: is it necessary to also enter the CWMP page parameters?

Author: yujiamin@ruijie Time: 2024-3-20 14:40

Giulio Leone replied at 2024-3-20 14:28
Javier,
Thanks for the reply.
the AP was always in MACC mode, I tried the CLI command but nothing ...

Dear sir

May I know whether your AP can ping through 8.8.8.8? If can, please try to add the DNS server on the AP so that it can resolve the domain name successfully:
config te
ip name-server 8.8.8.8
If the AP even can not ping through 8.8.8.8, please check the Internet first.
For further assistance, you can send your network topology and the AP complete configuration to our email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> and attach this link to solve your issue quicker. Thank you for your cooperation.

Best regards
Jenny

Author: giulio.leone.71 Time: 2024-3-20 15:18

GTAC-Jenny replied at 2024-3-20 14:40
Dear sir

May I know whether your AP can ping through 8.8.8.8? If can, please try to add the DNS s ...

Jenny,

ping it's good.

Author: giulio.leone.71 Time: 2024-3-20 15:20

Giulio Leone replied at 2024-3-20 15:18
Jenny,

I have find my error.
I had in Maintenance > Settings > Device DNS > DNS Server 1 > Gateway IP, but it look like I was wrong
(I'll try to explain the reason: some time ago I had a similar problem with the Reyee RG-RAP6202 APs and I had success pointing the DNS resolution via the gateway, so I started setting it like this in all my works).
Now I change in 8.8.8.8 and it seems to work.
However, I can't explain why it worked perfectly for over three months until November 11th.
A lot of thx for your support.

Author: yujiamin@ruijie Time: 2024-3-20 15:40

Giulio Leone replied at 2024-3-20 15:20
I have find my error.
I had in Maintenance > Settings > Device DNS > DNS Server 1 > Gateway IP, bu ...

I am glad to hear that the AP can work normally now. If there are any problems, please feel free to contact us.

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