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Title: Not Connected Cloud [Print this page]

Author: bhrit2022@gmail Time: 2024-3-30 10:41
Title: Not Connected Cloud
I cant connect the AP to cloud

Author: yujiamin@ruijie Time: 2024-3-30 10:52
Dear sir

Please help login to the Reyee AP locally and show me the ping test result of this domain to further check: ryrcmq.ruijienetworks.com

Best regards
Jenny

Author: bhrit2022@gmail Time: 2024-4-1 12:40

GTAC-Jenny replied at 2024-3-30 10:52
Dear sir

Please help login to the Reyee AP locally and show me the ping test result of this domain ...

hello sir
this the result

cloud status

Author: yujiamin@ruijie Time: 2024-4-1 13:12

Bhr Bhr replied at 2024-4-1 12:40
hello sir
this the result

Dear sir
May I know the EAP uplink router device model and whether there are other Reyee devices can be online on cloud in the same network? Please help check whether the port tcp80 and tcp443 has been allowed in your network.

Best regards
Jenny

Author: bhrit2022@gmail Time: 2024-4-1 15:17

GTAC-Jenny replied at 2024-4-1 13:12
Bhr Bhr replied at 2024-4-1 12:40
hello sir
this the result

EAP602
there's no other AP in cloud

these is all the EAP602

Author: yujiamin@ruijie Time: 2024-4-1 15:46

Bhr Bhr replied at 2024-4-1 15:17
EAP602
there's no other AP in cloud

Dear sir

May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowed in your network? If the problem still exists after you check the ports, we may need to remote to further check this issue. You can contact support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> personally attached this post for the same problem. Thank you for your cooperation.

Best regards
Jenny

Author: bhrit2022@gmail Time: 2024-4-1 16:03

GTAC-Jenny replied at 2024-4-1 15:46
Dear sir

May I know have you checked whether the corresponding ports: tcp80 and tcp443 are allowe ...

hello sir
I already allow the port in our network

Author: yujiamin@ruijie Time: 2024-4-1 16:30

Bhr Bhr replied at 2024-4-1 16:03
hello sir
I already allow the port in our network

Dear sir

May I know your uplink router model? If it can support packet capturing feature, can you help capture the packets and send us to further check?

Best regards
Jenny

Author: bhrit2022@gmail Time: 2024-4-1 17:22

GTAC-Jenny replied at 2024-4-1 16:30
Dear sir

May I know your uplink router model? If it can support packet capturing feature, can yo ...

This is network set up sir

All ISP to peplink ----- then going to for mikrotik ---- dhcp to all Ap and computer

Author: yujiamin@ruijie Time: 2024-4-1 17:50

Bhr Bhr replied at 2024-4-1 17:22
This is network set up sir

All ISP to peplink ----- then going to for mikrotik ---- dhcp to ...

Dear sir
Please help connect your pc to the same network with the RAP and use this ping test tool：

to further confirm whether the corresponding domain ports are allowed to pass through your network actually.

Best regards
Jenny

Author: bhrit2022@gmail Time: 2024-4-1 18:00

GTAC-Jenny replied at 2024-4-1 17:50
Dear sir
Please help connect your pc to the same network with the RAP and use this ping test tool ...

Hello sir

This is the result

Thank you

Author: yujiamin@ruijie Time: 2024-4-2 09:58

Bhr Bhr replied at 2024-4-1 18:00
Hello sir

This is the result

Dear sir

Please help provide teamviewer remote to our support email: service_rj(Ruijie International) <service_rj@ruijienetworks.com> to further check this issue and and attach this link indicated the same problem. Thank you for your cooperation.

Best regards
Jenny

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