Ruijie Community

Title: signal 2.4 offline [Print this page]

Author: guominxiang@rui Time: 2024-4-18 09:38
Hello，
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：
1. Please confirm how far you are from the device. Its wifi coverage radius is 30 meters. If you're too far away, test closer.
2. If you were near the device during the test, log in to the device to check the power configuration. I've attached screenshots of cloud and web respectively for your review. If the power is too low, you can try turning it up appropriately.
cloud:

3. Please check the Channel Width and Channel of the device, as well as your current country cod(You can find this configuration on the power configuration interface). You can try to change the channel. Some phone or laptop may not support scanning into the current channel. Or the current channel may not be supported in the country code you selected.
4. Please confirm whether the device has a 2.4G SSID for broadcasting. You can judge by the SSID name and 2.4G channel number. If the device is not broadcasting, you can try to create a new 2.4G SSID for test, or try to restart the device.

If the issue still exists, please help to share your network with me via email (guominxiang@ruijie.com.cn) and talk with me again. I would be glad to help you in Community.

Author: kt.sulut@gmail. Time: 2024-4-18 11:50

GTAC-Micca replied at 2024-4-18 09:38
Hello，
I‘m sorry that we can't provide a specific solution for you based on current information.
C ...

when try set wifi4 mode signal "test", channel is 36 wifi5 mode.

Author: guominxiang@rui Time: 2024-4-18 12:00

User 72774 replied at 2024-4-18 11:50
when try set wifi4 mode signal "test", channel is 36 wifi5 mode.

Hello，

1. If the device does not broadcast the 2.4G SSID, can you check the configuration? Did you select the 2.4G frequency band?

2. Can you create a 2.4G ssid and test it?

3. Is it possible to reboot the device and check?
If the issue still exists, please help to collect the result of the test screenshot and talk with me again. I would be glad to help you in Community.

Author: kt.sulut@gmail. Time: 2024-4-18 12:53

GTAC-Micca replied at 2024-4-18 12:00
Hello，

I‘m sorry that we can't provide a specific solution for you based on current information ...

i did at all,
share project link sent to U'r mail, please check

Author: guominxiang@rui Time: 2024-4-18 13:25

User 72774 replied at 2024-4-18 12:53
GTAC-Micca replied at 2024-4-18 12:00
Hello，

Hello,
Thank you very much for sharing, I have received the network.
After checking, the device actually uses channel 6 of 2.4G. However, I found that after you configured 2.4G, MBSSID in the cloud shows channel 36. This may be the reason why the device cannot broadcast the 2.4G SSID

We tried to configure it on a local device, but the issue did not recur. Can I request you to share the project with write permission? I need to ask our R&D to check this problem.
If you have any other questions, please feel free to contact me. I would be glad to help you in Community.

Author: kt.sulut@gmail. Time: 2024-4-18 15:38

GTAC-Micca replied at 2024-4-18 13:25
User 72774 replied at 2024-4-18 12:53
GTAC-Micca replied at 2024-4-18 12:00
Hello，

link share project has been sent to U'r mail

Author: guominxiang@rui Time: 2024-4-18 16:03

User 72774 replied at 2024-4-18 15:38
link share project has been sent to U'r mail

Hello,

Thank you very much for sharing, I have received the network.

As for this issue, I need to double check with my senior and the R&D team. It may take some time to double check with our R&D team. I will reply to the result here and inform you by email. Please pay attention.

Author: guominxiang@rui Time: 2024-4-18 17:07

GTAC-Micca replied at 2024-4-18 16:03
Hello,

Thank you very much for sharing, I have received the network.

Hello,
I'm sorry for the inconvenience caused by this issue. Current R&D has examined and provided a solution. R&D will add commands in the background of the device, after which the device needs to be rebooted.
Can I know when the device will be rebooted? In this way, I can make an appointment for R&D and ask him to help me add commands. Then I can reboot the device from web for you.
If you have any other questions, please feel free to contact me. I would be glad to help you in Community.

Author: kt.sulut@gmail. Time: 2024-4-19 07:20

GTAC-Micca replied at 2024-4-18 17:07
GTAC-Micca replied at 2024-4-18 16:03
Hello,

best time for reboot at 01.00 to 03.00 GMT+8,
thanks for help

Author: guominxiang@rui Time: 2024-4-20 08:50

User 72774 replied at 2024-4-19 07:20
GTAC-Micca replied at 2024-4-18 17:07
GTAC-Micca replied at 2024-4-18 16:03
Hello,

Hello,

I'm sorry we didn't solve your problem sooner.
We have operated the command in the background last night, and checked that the SSID of "test" has been broadcast normally at 2.4G. Can you test it in the site to see if you can search and connect to a 2.4G SSID?

Author: kt.sulut@gmail. Time: 2024-4-22 09:50

GTAC-Micca replied at 2024-4-20 08:50
Hello,

I'm sorry we didn't solve your problem sooner.

2.4G on air again- test succesfully, thanks for U'r & Tim help, thank U very much

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