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Title: BUG EG105GW(T) Last Firmware not assign ip to RAP2200(E) [Print this page]

Author: witawat57@gmail Time: 2024-5-20 15:47
Title: BUG EG105GW(T) Last Firmware not assign ip to RAP2200(E)
Edited by Witawat Piyarattanavong at 2024-5-20 15:57

Hello

I've had problems with upgrading frimware 3 times now.
Especially for use in mesh mode.

Model: EG105GW(T)
Hardware Version: 1.00
Current Version: ReyeeOS 2.262.0.2301

If I upgrade to ReyeeOS 2.280.0.1713
The RAP2200(E) operating in mesh mode will not be able to distribute IP to any connected devices. Connected via RAP2200(E), it always shows IP as 0.0.0.0.

On ReyeeOS 2.262.0.2301, the settings can be used.

After upgrading ReyeeOS 2.280.0.1713, the values were unable to obtain IP, showing values as 0.0.0.0 on all devices. They were able to successfully connect to wifi, but were unable to connect to the internet or internal network.

This Network Block

If I revert to a previous version will be able to use normally

Author: taizhaolong@rui Time: 2024-5-20 20:12
Dear Sir/Madam,

Good day.
Regarding this issue, we'd like to check if the RAP2200(E) is unable to relay the DHCP offer packets from the Router EG105GW(T) .

In this case, may I know if you can help upgrade EG105GW(T) to the ReyeeOS 2.280.0.1713 and check if devices can get ip address by directly connected to the SSID released by EG105GW(T) ? Or this issue only happens when connected to RAP2200E?

we'd like a capture packets file to further check on this issue too. You may download wireshark on laptop and connect to WIFI and start capturing on wireless interface, this could help us locate the root cause here.

RD,

David

Author: agustra@outlook Time: 2024-6-3 10:13

GTAC-David replied at 2024-5-20 20:12
Dear Sir/Madam,

Good day.

hi, i have same problem as above. after upgrade firmware on EG105GW(T), my vlan to ssid on rreyee2200 completely doesn't work. i change to other router, and vlan to ssid working fine, meaning my topology just fine. any advice to fix it or how to rollback to previous firmware? thanks

Author: witawat57@gmail Time: 2024-6-8 12:51

Agus Putra replied at 2024-6-3 10:13
hi, i have same problem as above. after upgrade firmware on EG105GW(T), my vlan to ssid on rreyee2 ...

can fix ?

Author: wengjialong@rui Time: 2024-6-8 14:26

Witawat Piyarattanavong replied at 2024-6-8 12:51
can fix ?

Hi, Witawat Piyarattanavong

Please upgrade to the latest firmware and reboot the EG105GW(T) again.

Best regards,
Jayden

Author: witawat57@gmail Time: 2024-6-8 14:31

GTAC-Jayden replied at 2024-6-8 14:26
Hi, Witawat Piyarattanavong

Please upgrade to the latest firmware and reboot the EG105GW(T) again ...

I'm afraid the fw device will break.
Don't dare to upgrade.

Author: wengjialong@rui Time: 2024-6-8 14:40

Witawat Piyarattanavong replied at 2024-6-8 14:31
I'm afraid the fw device will break.
Don't dare to upgrade.

Hi,

The firmware released on our website is the official and stable version which you can use to upgrade the device:
https://reyee.ruijie.com/en-global/resources/software/rg-eg105gwt-firmware/eg105gw-t-280-firmware/

Please make sure the power is stable during the upgrade.

Best regards,
Jayden

Author: witawat57@gmail Time: 2024-6-8 14:43

GTAC-Jayden replied at 2024-6-8 14:40
Hi,

The firmware released on our website is the official and stable version which you can use to ...

If the power goes out while upgrading Can the device be restored?

Or will you have to buy a new one?

It's very expensive if you buy it new.

If you can restore your device Is there a way to make a video?

Author: liuxiyang@ruiji Time: 2024-6-8 22:15

Witawat Piyarattanavong replied at 2024-6-8 14:43
If the power goes out while upgrading Can the device be restored?

Or will you have to buy a new o ...

Hi sir,

Sorry for my late reply.The upgrade time is generally 5-10 minutes, the upgrade process is relatively fast, we need to ensure that there will be no power failure, if the upgrade process fails, it will cause firmware loss, our current solution is to apply for RMA.
Best regards,
Steve

Author: witawat57@gmail Time: 2024-6-9 00:36

GTAC-Steve replied at 2024-6-8 22:15
Hi sir,

Sorry for my late reply.The upgrade time is generally 5-10 minutes, the upgrade process i ...

what RMA ?

Author: liujunhui1@ruij Time: 2024-6-9 09:37

Witawat Piyarattanavong replied at 2024-6-9 00:36
what RMA ?

Hi sir,

Sorry for my late reply.RMA means when the the hardware issue(firmware damaged orchip of the device is damaged), and this device is under warranty, you cancontact our ASP partner for a new replacement.

or you can create a RMA case via this link:
https://www.youtube.com/watch?v=KhSnHOqvOLU&t=613s

Fill in the current device address and your current contact number and email address,our ASP will contact you and replace device for you

Best regards,

Ross

Author: witawat57@gmail Time: 2024-6-15 10:13

GTAC-Ross replied at 2024-6-9 09:37
Hi sir,

Sorry for my late reply.RMA means when the the hardware issue(firmware damaged orchip of ...

now i update last fw

need restore config 1 time and reboot
i think can runing

Author: yangyue1@ruijie Time: 2024-6-15 10:45

Witawat Piyarattanavong replied at 2024-6-15 10:13
now i update last fw

Hello sir,
Glad to hear that.
Plz reach out anytime when there is any recommendation or problem.

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