Ruijie Community

Title: Warranty Check Website Is Not Working [Print this page]

Author: timotrez27@gmai Time: 2024-6-13 10:12
Title: Warranty Check Website Is Not Working
I've tried several time to check my Ruijie EW1200PRO warranty by providing Serial Number (S/N) to this website address:
https://www.ruijienetworks.com/support/warranty/check

The result of querying shows nothing - I've tried over and over again still have no luck.

It was worked before but now it is not, please advise what is wrong -or- where now shoud I check the warranty status of my Ruijie device.

How I solve this issue?.
Thanks.

Author: yangyue1@ruijie Time: 2024-6-13 10:54
Hello sir,
May you plz send me your device sn to may email account: yangyue1@ruijie.com.cn
i will check for you.

Author: timotrez27@gmai Time: 2024-6-13 12:20

GTAC-Stella replied at 2024-6-13 10:54
Hello sir,
May you plz send me your device sn to may email account:
i will check for you.

I've already sent you serial numbers of devices to be check all of them RG-EW1200PRO.

I also need to know whether the website is going to be fixed or what.

We need the alternative way to check the serial numbers by ourself for our customers.

Thank you and regards.

Tim

Author: yangyue1@ruijie Time: 2024-6-13 13:20

Timo Shella Joel replied at 2024-6-13 12:20
I've already sent you serial numbers of devices to be check all of them RG-EW1200PRO.

I also need ...

Hello sir,
I already replied with the warranty, plz check email

Author: timotrez27@gmai Time: 2024-6-13 14:32

GTAC-Stella replied at 2024-6-13 13:20
Hello sir,
I already replied with the warranty, plz check email

Hi Stella,

Thank you for the status of warranty sent to me via email.

However, I need information on how to check warranty ourself - you don't give me any information regarding this.

Your answer regarding on how customer would check product warranty is very important to maintain customer trust with good after-sales service.

Would you please advise what is ruijie planning to do with this warrany check feature? To fix it or what?
I need to explain this to our customers.
Regards,

Tim

Author: chenchunyan@rui Time: 2024-6-13 14:42

Timo Shella Joel replied at 2024-6-13 14:32
Hi Stella,

Thank you for the status of warranty sent to me via email.

Hi Tim,
We are sorry for the inconvenience caused to you.
We have given a feedback to our team and we will improve the use experience of that website soon.

Welcome to Ruijie Community (https://community.ruijienetworks.com/)