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Title: Total traffic used not match Total data starlink report [Print this page]
Author: liemtrantan@gma    Time: 2024-6-13 11:34
Title: Total traffic used not match Total data starlink report
Dear Sir,

I compare data traffice used with data Elcome report not match after 13 days, pls check your system calculator data usage!

I use Starlink service, order 1TB monthly, I Create 20 vouchers, each 50GB/voucher monthly; I need Ruijie Cloud calculator exactly
Up to now total data starlink report larger than total traffic used on Ruijie Cloud approach 200GB
Pls check your system !
If need I share project for you check …
Best Regards!



Author: liujunhui1@ruij    Time: 2024-6-13 12:07
Dear sir

May I confirm the device model on your Cloud project?
we suspect it could be the data report function with the device

best regards,
ross
Author: liemtrantan@gma    Time: 2024-6-13 12:43
Edited by Tran Tan Liem at 2024-6-13 12:51

GTAC-Ross replied at 2024-6-13 12:07
Dear sir

May I confirm the device model on your Cloud project?
Dear Ross,
I create 2 project, one for ROUTER and other VUNG TAU 03


Author: liujunhui1@ruij    Time: 2024-6-13 13:58
Tran Tan Liem replied at 2024-6-13 12:43
GTAC-Ross replied at 2024-6-13 12:07
Dear sir

Hi sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：
May I know which device enabled the portal function; it was enabled on the Ruijie AP or Reyee EG?beacuse for the data quota function curretly only Ruijie AP can it
If the issue still exists, talk with me again. I would be glad to help you in Community.

best regards,
Ross
Author: liemtrantan@gma    Time: 2024-6-13 14:21
GTAC-Ross replied at 2024-6-13 13:58
Hi sir
I‘m sorry that we can't provide a specific solution for you based on current information.
...

Dear Ross,
Which Type AP we should order to replace old AP for show data traffic used  each vouchers exactly?
Author: wengjialong@rui    Time: 2024-6-13 14:43
Tran Tan Liem replied at 2024-6-13 14:21
Dear Ross,
Which Type AP we should order to replace old AP for show data traffic used  each vouche ...

Hi, Tran Tan Liem

May I please know if you collected the traffic used by each voucher from the voucher list?


Please kindly note that this data only keep track of the data traffic used by each voucher, may I please know how starlink records the total traffic? Is there any wired devices that may use internet directly and without voucher authentication?

Best regards,
Jayden
Author: liemtrantan@gma    Time: 2024-6-13 14:55
GTAC-Jayden replied at 2024-6-13 14:43
Hi, Tran Tan Liem

May I please know if you collected the traffic used by each voucher from the vo ...

Dear Jayden,
"May I please know if you collected the traffic used by each voucher from the voucher list?" Yes, I want to collected the traffic used by each voucher from the voucher list (20 vouchers)
  "Please kindly note that this data only keep track of the data traffic used by each voucher, may I please know how starlink records the total traffic? Is there any wired devices that may use internet directly and without voucher authentication?" I Buy packed data 1TB from starlink monthly,  there are nothing any wired devices that use internet directly and without voucher authentication.
I use Starlink service, order 1TB monthly, I Create 20 vouchers, each 50GB/voucher monthly; I need Ruijie Cloud calculator exactly
Best Regards!


Author: guominxiang@rui    Time: 2024-6-13 15:20
Tran Tan Liem replied at 2024-6-13 14:55
Dear Jayden,
"May I please know if you collected the traffic used by each voucher from the voucher ...

Hello,

I‘m sorry that we can't provide a specific solution for you based on current information.

Can you help to check the following aspects：

1. Can you confirm if you have 2 projects are both enable voucher auth?

Whether it is: Project 1 -EG105 enbale voucher auth; Project 2: ruijie AP enable voucher auth

2. If so, EG105 project cannot support set quota limit, this is device limitaion. This may be the reason why the data does not match reality.
You can check ruijie AP's project and see if there are any problems with the data. If the issue still exists, please talk with me again. I would be glad to help you in Community.

Best regards,
Micca
Author: liemtrantan@gma    Time: 2024-6-13 15:33
GTAC-Micca replied at 2024-6-13 15:20
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. ...

Dear Micca,
Could you online help me pls,
My friend help me Made thid project, I don't know he configuration 2 project for qouta data 20 vouchers,
Best regards,

Author: wengjialong@rui    Time: 2024-6-13 15:38
Tran Tan Liem replied at 2024-6-13 15:33
Dear Micca,
Could you online help me pls,
My friend help me Made thid project, I don't know he con ...

Hi, Tran Tan Liem

Please reach online tech support on the RITA live chat platform with the link below:
www.ruijienetworks.com/rita


Best regards,
Jayden
Author: liemtrantan@gma    Time: 2024-6-13 15:46
GTAC-Jayden replied at 2024-6-13 15:38
Hi, Tran Tan Liem

Please reach online tech support on the RITA live chat platform with the link b ...

Dear Jayden,
Rita can't help this problem, ....





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