Ruijie Community

Title: Invalid Vouchers [Print this page]

Author: kurt.salvador@g Time: 2024-6-19 08:36
Title: Invalid Vouchers
When we generated a new set of vouchers, these voucher codes will not work.
Portal has been synchronized with our Gateway.

Author: liujunhui1@ruij Time: 2024-6-19 09:16
Hi sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects：

May I know the model of your device?
you can check the captive portal configuration of gateway device referred to this link:
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3377&extra=page%3D1
Check whether gateway works in the latest firmware version , please provide the model of the gateway
May I know the not working referred to? input the voucher codes on the authentication page can not take affect ?please provide the picture of error

If the issue still exists, please help to share the network via this email:liujunhui1@ruijie.com.cn I would be glad to help you in Community.

Author: kurt.salvador@g Time: 2024-6-19 09:33

GTAC-Ross replied at 2024-6-19 09:16
Hi sir
I‘m sorry that we can't provide a specific solution for you based on current information.
Ca ...

Gateway is EG - 3250
I forgot to mention that there are two voucher groups: 1 good for two days, the other good for two hours.
The two hour vouchers are having an issue.
Error is invalid voucher code

Author: liujunhui1@ruij Time: 2024-6-19 10:50

Kurt Salvador replied at 2024-6-19 09:33
Gateway is EG - 3250
I forgot to mention that there are two voucher groups: 1 good for two days, ...

Hi sir

I‘m sorry that we can't provide a specific solution for you based on current information.

Can you help to check the following aspects：
1.May I know if you tried to add new voucher codes, but it will show the same error?
you can try to configure new voucher code to trigger the configuration delivery to the device again

2. May I know after you delivery the configuration the Cloud
can you find the voucher code on the web interface of the EG3250
and how long you wait that voucher code still not sysnce on the device?

If the issue still exists, please help to share the network via this email:liujunhui1@ruijie.com.cn I would be glad to help you in Community.

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