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Title: transmit power issue on RG-EW1800GX PRO [Print this page]

Author: truonggiahy0901 Time: 2024-6-22 04:49
Title: transmit power issue on RG-EW1800GX PRO
Does set the transmit power to maximum cause to heat router and auto reboot issue ? ( Already check schedule restart in cloud and webgui router is turn off and power supply adapter from original ruijie ) . My router is RG-EW1800GX PRO

And My topology:

Author: yujiamin@ruijie Time: 2024-6-24 10:32
Dear sir

May I know whether this issue only happens after you set the transmit power to the maximum for the router and whether all the EW routers have the same issue? If you have checked the power adapter is normal and other devices in the same environment are normal to exclude the power outage issue. Please help share with us the network to my email: yujiamin1@ruijie.com.cn to further check this issue. Thank you for your cooperation.

Best regards
Jenny

Author: truonggiahy0901 Time: 2024-6-27 14:50

GTAC-Jenny replied at 2024-6-24 10:32
Dear sir

May I know whether this issue only happens after you set the transmit power to the maximum ...

I already share project , it happen 1 router SN: xxx.390

Author: o04ir0o@gmail.c Time: 2025-1-27 21:21
Has this problem solved ?
Because i have same problem with RG-EW1800GX PRO
please help me

Author: yujiamin1@ruiji Time: 2025-1-27 22:46

User 67536 replied at 2025-1-27 21:21
Has this problem solved ?
Because i have same problem with RG-EW1800GX PRO
please help me

Dear，

Please try to check via the following steps:

Whether only this EW router has the reboot issue.
Whether the EW router is in latest firmware version.
Whether there is power outage at the scene。
Whether you have enabled schedule reboot.
Whether the device cpu usage is normal.
Whether there is abnormal logs.

If the problem still exists, please help record a video to further check this issue.

Best regards
Jenny

Author: o04ir0o@gmail.c Time: 2025-1-28 01:21

俞佳敏1 replied at 2025-1-27 22:46
Dear，

Please try to check via the following steps:

1. Yes, only ew series routers have problems (i have EG and RAP is normal)
2. Yes, the lastest firmware
3. Yes I think that's where it started. after a power outage become an error
4. No
5. Cpu usage is normal
6. No

Author: v-saul@ruijie.c Time: 2025-1-28 03:39

User 67536 replied at 2025-1-28 01:21
1. Yes, only ew series routers have problems (i have EG and RAP is normal)
2. Yes, the lastest fi ...

Hello, have you tried to use a different power cord?
Please try to join us in rita chat and share the video of this behaviour.

Regards!

Author: o04ir0o@gmail.c Time: 2025-1-28 19:17

TAC-Saul replied at 2025-1-28 03:39
Hello, have you tried to use a different power cord?
Please try to join us in rita chat and share ...

Yes I have tried it. the result is the same
I've contacted RITA and send a video of the behaviour
The solution is RMA

Author: v-xiewenyu@ruij Time: 2025-1-28 19:25

User 67536 replied at 2025-1-28 19:17
Yes I have tried it. the result is the same
I've contacted RITA and send a video of the behaviour
...

Noted sir.

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