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Title: Switch RG-ES226GC-P Offline [Print this page]

Author: it@ormuae.com Time: 2024-6-28 14:01
Title: Switch RG-ES226GC-P Offline
Switch the RG-ES226GC-P offline and connect it to the LAN. I updated the firmware, but the issue remains.
I started to hate this brand

Author: guominxiang@rui Time: 2024-6-28 14:06

Hello,

Please kindly refer to this guide to configure/fix your issue: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=2021&extra=page%3D1
If the issue still exists, please talk with me again. I would be glad to help you in Community.

Author: it@ormuae.com Time: 2024-6-28 14:07

GTAC-Micca replied at 2024-6-28 14:06
Hello,

Please kindly refer to this guide to configure/fix your issue: https://community.ruijienetw ...

Please stop copy paste don't be a robot

this article not helping me

Author: guominxiang@rui Time: 2024-6-28 15:03

IT orrm replied at 2024-6-28 14:07
Please stop copy paste don't be a robot

this article not helping me

Hello,
I‘m sorry that we can't provide a specific solution for you based on current information.
Can you help to check the following aspects:
1. What is ES switch firmware version? If not the latest one, please upgrade first. Here is the link for RG-ES226GC-P: https://reyee.ruijie.com/en-global/resources/software/eg-es218gc-p-b1p27-software/rg-es-218gc-b1p27-firmware/
2. Connecting a PC or laptop to the port of the ESW, then ping 'iotsvr-eu.ruijienetworks.com' on that PC or laptop to check whether it can ping normally.
3. If ping failed, pls try to ping gateway address and check.
4. If ping success, you can try to check the cloud service here, and share with us the screenshot

If the issue still exists, please help to capture packet for me talk with me again. I would be glad to help you in Community.

*How to capture packet: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3724&extra=page%3D1

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