Ruijie Community

Title: Why the RG-E-POE120 can not power on the RAP52-OD? [Print this page]

Author: jjbgventaslupo@ Time: 2024-7-10 03:48
Title: Why the RG-E-POE120 can not power on the RAP52-OD?
Hello!!
Please, i was testing the RAP52-OD and it works with the ES205GCP and the RG-POE-AT30, but not with the RG-E-POE120.
The RAP52-OD works with AF POE technology, the RG-EPOE120 too, but this POE can not power on the RAP52-OD
Please, can you help me with this?

Author: v-anakaren@ruij Time: 2024-7-10 08:39
Daer Jesus,
RG-E-120(GE) can be used to power on the RAP52-OD. Can the RG-E-120(GE) power on other APs normally?

You need to check that the RG-E-120(GE) is functioning correctly.

Best Regards

Author: puzzlingcoalore Time: 2024-7-10 15:36
Edited by Giovanni Fletcher at 2024-7-10 15:37

[strong]Verify Power Requirements[/strong]: Double-check the power requirements of the RAP52-OD and the power output specifications of the RG-E-POE120. Ensure that the RG-E-POE120 meets or exceeds the power requirements of the RAP52-OD.
[strong]Check POE Standards[/strong]: Confirm that both devices adhere to the same POE standard (e.g., IEEE 802.3af, IEEE 802.3at). Even though both are AF POE, it's crucial to ensure full compatibility.
[strong]Test the Cable[/strong]: Ensure that the Ethernet cable used is of good quality and supports POE. Sometimes, a faulty or lower-quality cable might not transmit power effectively.
[strong]Firmware Updates[/strong]: Check if there are any firmware updates available for both the RAP52-OD and the RG-E-POE120. Manufacturers sometimes release updates that improve compatibility and performance.
[strong]Power Cycle[/strong]: Try power cycling both the RAP52-OD and the RG-E-POE120. Disconnect the power for a few seconds and then reconnect to see if the issue persists.
[strong]Reset to Factory Settings[/strong]: If possible, reset both devices to their factory settings. This can sometimes resolve configuration issues that might be causing the problem.
[strong]Contact Manufacturer Support[/strong]: If the above steps do not resolve the issue, contact the support teams of the respective manufacturers. They might have more specific troubleshooting steps or insights into compatibility issues.

Author: jjbgventaslupo@ Time: 2024-7-10 21:05

AnaKarenDuranUrrutia replied at 2024-7-10 08:39
Daer Jesus,
RG-E-120(GE) can be used to power on the RAP52-OD. Can the RG-E-120(GE) power on other ...

Hello, Ana!

Yes, I tested de RG-E-POE120 with the RAP2200F and works fine... but not with the RAP52-OD. I tested two RG-E-POE120 with the RAP52-OD and doesn't work.
I think maybe it is for the difference between the "Active POE" and the "Passive POE"... The RAP52-OD works with Passive POE and the RG-E-120 with the Active POE

Best regards!

Author: jjbgventaslupo@ Time: 2024-7-10 22:38

Giovanni Fletcher replied at 2024-7-10 15:36
[strong]Verify Power Requirements[/strong]: Double-check the power requirements of the RAP52-OD ...

Hello, Giovanni!

Yes, i made a lab test and before read the datasheets to avoid any issue... but the results are the same...

Thanks!

Best regards!

Author: yangyue1@ruijie Time: 2024-7-10 23:03

Jesús Buinitzky replied at 2024-7-10 22:38
Hello, Giovanni!

Yes, i made a lab test and before read the datasheets to avoid any issue... but ...

Hello,
Have you test for RAP52-OD with the same cable as what you have tested with RAP2200E?

Author: jjbgventaslupo@ Time: 2024-7-11 00:16

GTAC-Stella replied at 2024-7-10 23:03
Hello,
Have you test for RAP52-OD with the same cable as what you have tested with RAP2200E?

Hello, Stella!!
Yes, I used the same cable to power on the RAP2200F and the RAP52-OD with the RG-E-POE120. Each separately.
Yes, I did the tests, because I work as a consultant for the Ruijie/Reyee brand (pre-sales, after-sales, consulting) at the official Ruijie distributor in Venezuela (LupoTech) and before marketing the RAP52-OD in our country I needed try them well. So when testing with the RG-E-120POE, I found this compatibility issue between these devices (RG-E-120POE and RAP52-OD).
Stella, if you need anything else, i will be attentive.
Best regards!

Author: v-anakaren@ruij Time: 2024-7-11 01:58

Jesús Buinitzky replied at 2024-7-11 00:16
Hello, Stella!!
Yes, I used the same cable to power on the RAP2200F and the RAP52-OD with the RG-E ...

Dear Jesus,
The RAP52-OD device is compatible with both injectors. However, it may not be receiving sufficient power from the RG-E-POE120 injector. Could you please test with another RAP52-OD device and see if you get the same results?

Best Regards,
Karen

Author: jjbgventaslupo@ Time: 2024-7-27 22:55

GTAC-AnaKarenDuranUrrutia replied at 2024-7-11 01:58
Dear Jesus,
The RAP52-OD device is compatible with both injectors. However, it may not be receivi ...

Hello, miss Karen.

Thanks for your answer.
I got some info that maybe will help us with this topic here:
https://reyee.ruijie.com/en-global/support/documents/slide_rg-rap52-od-hardware-installation-and-reference-guide#_Ref156910227

Best regards

Welcome to Ruijie Community (https://community.ruijienetworks.com/)