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Title: Cloud Portal vs Mobile APP - unable to see quality of mesh connection [Print this page]

Author: alex@hypex.co.z Time: 2024-7-18 00:01
Title: Cloud Portal vs Mobile APP - unable to see quality of mesh connection
When I'm on the app I can see the quality of the link between AP & Mesh - screen grab attached.
How can I check those parameters on the cloud portal?

Author: v-anakaren@ruij Time: 2024-7-18 06:56
Dear Alexander,
Good day,
You can check the quality of the mesh through the cloud by going to Device Config > Wireless section > AP Mesh option, where you will find the status and quality of the mesh

Author: alex@hypex.co.z Time: 2024-7-19 15:05

AnaKarenDuranUrrutia replied at 2024-7-18 06:56
Dear Alexander,
Good day,
You can check the quality of the mesh through the cloud by going to Devi ...

Thank you, that worked like a charm, however, there is an additional issue.
On the cloud, connections are EXCELLENT but on mobile app they are GOOD?

Author: liuxiyang@ruiji Time: 2024-7-19 20:27

Alexander P replied at 2024-7-19 15:05
Thank you, that worked like a charm, however, there is an additional issue.
On the cloud, connecti ...

Hi sir,
Please check whether the different quality result display of Cloud App and Web Mesh on the same network and at the same time? If so, please share your network with this service_rj@ruijienetworks.com, and we will arrange a dedicated engineer to troubleshoot and solve the problem for you.

Best regards,
Steve

Author: alex@hypex.co.z Time: 2024-7-23 05:27

GTAC-Steve replied at 2024-7-19 20:27
Alexander P replied at 2024-7-19 15:05
Thank you, that worked like a charm, however, there is an add ...

Thanks Steve,
I have sent a share request - will you advise your engineer about the issue please.

Author: javier@ruijie.c Time: 2024-7-23 08:23

Alexander P replied at 2024-7-23 05:27
Thanks Steve,
I have sent a share request - will you advise your engineer about the issue please. ...

Hi Alexander:

Thank you for sharing the project with us.

We will check it and with the updates we get, you will receive it through your email.

Regards,

Javier

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