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Title: Wired Clients not visible on Cloud [Print this page]

Author: mturco@visiotec Time: 2024-7-25 22:21
Title: Wired Clients not visible on Cloud
Hi,
I have some devices wired that are not visible on cloud. I confirm that they have internet traffic and are also present in the arp list of the router but no way to see them on cloud. For example there are some PoS devices that are not visible. The wireless devices are visible

Is there a known bug?

Thanks
Marco

Author: liujunhui1@ruij Time: 2024-7-25 23:00
Dear sir

May I confirm the model of your device
becaused if there are only NBS or ES switches on the Cloud
it may not display all online clients information due to the limitaion of the Switch

best regards,
Ross

Author: mturco@visiotec Time: 2024-7-25 23:34

GTAC-Ross replied at 2024-7-25 23:00
Dear sir

May I confirm the model of your device

Hi Ross,
the switches used in the project are NBS3200-24GT4XS e
NBS3100-24GT4SFP-P.

But the same switches in another project show 44 devices and of these 17 wired devices. So it seems strange.

can you please help to check further causes?
Thanks

Marco

Author: mturco@visiotec Time: 2024-7-25 23:56

Mturco84 replied at 2024-7-25 23:34
Hi Ross,
the switches used in the project are NBS3200-24GT4XS e
NBS3100-24GT4SFP-P.

In the project where i don't see any wired client I see only 8 clients wireless, for this reason I cannot explain the behaviour

Author: mturco@visiotec Time: 2024-7-30 15:10

Mturco84 replied at 2024-7-25 23:56
In the project where i don't see any wired client I see only 8 clients wireless, for this reason I ...

Hi, any further help for this topic?
Thanks
Marco

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