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Title: ruijie cloud appear some other device not belong to me [Print this page]

Author: andy@ataabu.co. Time: 2024-7-31 14:03
Title: ruijie cloud appear some other device not belong to me
we just discover a very strange thing on Ruijie cloud.
I have someone elses device on my profile, those devices just appear in my file from no where.
and meanwhile I have one sector just keep on changing back to Auto frequency, so my client got disccounted. Once i havec change to Max power, it also been change to auto … it has some ghost somewhere.
so I have deleted it from cloud and see does it come back, and strange thing is … it does that again …. so i have to manually set it twice and click on SAVE and make sure it is on frequency i have set it.

monitor today again, it seem back to normal after removed this device from cloud.

Author: guominxiang@rui Time: 2024-7-31 14:10
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. Do you have any screenshots you can show us about the phenomenon of this problem?
Is the device in the device list? Or topology?
Regarding the issue of power automatically changing to auto, have you checked the operation log of the cloud?

Best regards,

Micca

Author: andy@ataabu.co. Time: 2024-7-31 15:04

GTAC-Micca replied at 2024-7-31 14:10
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. D ...

checking thru the whole day of yesterday from the log, there is only on configure log on 868B device on power, and 75 is the one basestation got power set back to Auto issue.

and unfortunately i have not taking screenshot of the scenario that other poeple device was on my list. but checking from log, you can see who are these devices ?

and I was wondering, my basestation of SN: end 75 can't configure to what i want and save it while it is on cloud.

Once i have deleted from cloud, everything back to normal.

Author: liuxiyang@ruiji Time: 2024-7-31 16:23

c230kcoupe replied at 2024-7-31 15:04
checking thru the whole day of yesterday from the log, there is only on configure log on 868B de ...

Hi sir,

Thanks for your kind reply.
Could you please chat with us on RITA (www.ruijienetworks.com/rita) for quicker responses (emails sent to service_rj@ruijienetworks.com will be responded within an hour by our on-duty engineer and RITA is our online live chat).This can solve your problem faster.

Best regards,
Steve

Author: andy@ataabu.co. Time: 2024-7-31 17:36

GTAC-Steve replied at 2024-7-31 16:23
Hi sir,

Thanks for your kind reply.

thanks, will chat to RITA next time.

Author: andy@ataabu.co. Time: 2024-7-31 18:11

c230kcoupe replied at 2024-7-31 17:36
thanks, will chat to RITA next time.

same thing just happen again now

one of my other sector base station got frenquency changed to auto, clients fall away.

Author: liuxiyang@ruiji Time: 2024-7-31 19:46

c230kcoupe replied at 2024-7-31 18:11
same thing just happen again now

one of my other sector base station got frenquency changed to ...

Hi sir,

May I know your base station's model and version?

Best regards,

Steve

Author: andy@ataabu.co. Time: 2024-7-31 22:17

GTAC-Steve replied at 2024-7-31 19:46
Hi sir,

May I know your base station's model and version?

there are 7 basestation are all on Version AP_3.0(1)B11P280,Release(11181116)

Author: wengjialong@rui Time: 2024-7-31 23:55

c230kcoupe replied at 2024-7-31 22:17
there are 7 basestation are all on Version AP_3.0(1)B11P280,Release(11181116)

Hi, c230kcoupe

Could you please help confirm whether the change is made to all 7 base stations or it happens randomly? When the frequency gets changed automatically, please log into the web interface of the base station and check if there is alarms, for example, detection of a radar event. Please refer to the following link for more details:
https://reyee.ruijie.com/en-global/support/documents/slide_rg-est-airmetro-series-wireless-bridges-configuration-guide#_Toc167801685

Best regards,
Jayden

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