Ruijie Community

Title: RG-EW1200G PRO Firmware upgrade/downgrade [Print this page]

Author: yujiamin@ruijie Time: 2024-8-7 14:26
Dear sir

All the routers are in the same network, only 2 of them can not be online on cloud right? Please help try to upgrade them to the latest firmware version for test. Here is the latest firmware version link for RG-EW1200G Pro: https://reyee.ruijie.com/en-global/resources/software/ew1200g-pro-firmware/ew1200gpro-308-firmware/.
If it still can not work, please help share with me your network via this guide to further check this issue: https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1. Thank you for your cooperation.

Best regards
Jenny

Author: serdar.karaarsl Time: 2024-8-7 14:34

GTAC-Jenny replied at 2024-8-7 14:26
Dear sir

All the routers are in the same network, only 2 of them can not be online on cloud right? ...

I upload firmware to both devices that I am having problems with, but it does not change. The version I marked with an arrow at the bottom of the photo above remains the same and does not change.

Author: yujiamin@ruijie Time: 2024-8-7 15:04

User 79834 replied at 2024-8-7 14:34
I upload firmware to both devices that I am having problems with, but it does not change. The vers ...

Dear sir

Please share with me your email so that I can share you the middle firmware version of the router. Because the router current firmware version is too old, we need to upgrade to the middle firmware version first then to upgrade to the latest firmware version.

Best regards
Jenny

Author: serdar.karaarsl Time: 2024-8-7 15:55

GTAC-Jenny replied at 2024-8-7 15:04
Dear sir

Please share with me your email so that I can share you the middle firmware version of t ...

Hello, my email address is xxxxxxxxxxx（For security concern）

Author: yujiamin@ruijie Time: 2024-8-7 16:12

User 79834 replied at 2024-8-7 15:55
Hello, my email address is

Dear sir

Okay received. I will reply to you via email. Thank you for your cooperation.

Author: serdar.karaarsl Time: 2024-8-7 18:05

GTAC-Jenny replied at 2024-8-7 16:12
Dear sir

Okay received. I will reply to you via email. Thank you for your cooperation.

Hello, I'm waiting for an email. It hasn't arrived. Have you sent it yet?

Author: serdar.karaarsl Time: 2024-8-8 15:01
Hello, I updated the firmware on both devices and the problem is solved, thank you very much.

Welcome to Ruijie Community (https://community.ruijienetworks.com/)