Title: Cloud sync issues, locally works nice. [Print this page] Author: alberto@epical. Time: 2024-8-7 02:10 Title: Cloud sync issues, locally works nice. Sync issues
Author: v-anakaren@ruij Time: 2024-8-7 07:18
Dear,
Good day,
The devices are showing up like this because they are offline in the cloud, which means there is no communication between the cloud and the device. However, the device may still be functioning correctly. To resolve this, it’s necessary to check the cloud service. The steps to follow depend on the device series. I’m sharing a link with the steps for Reyee devices. https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3427
Additionally, could you please let me know the model of the devices you have that are experiencing this issue?
Thank you.
Karen
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