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Title: Ruijie rg-wall 1600-z3200-s Not linking to my project [Print this page]

Author: clint.thebus@pr Time: 2024-8-22 00:14
Title: Ruijie rg-wall 1600-z3200-s Not linking to my project
Good Day,
I have an existing project by where i changed out the gateway from a EG210 to a EG305 router and i also added a Ruijie rg-wall 1600-z3200-s firewall.
I setup the EG305 and the firewall on a test project and moved it to the actual project via the cloud. All the devices are showing correctly on the cloud topology, but when i log into the router and go to devices, it does not show the firewall part of the topology but shows it as a new device to add.
When i click on add to my network, it ask for a password, but which i enter the firewall's password and if fails to add the firewall. i get the below.

Then when i go back to the cloud project, the firewall is gone and has created another project with the same name just the word "Auto" at the end.

I have factory defaulted the firewall but with the same results.

Any help will be appreciated.

Author: v-anakaren@ruij Time: 2024-8-22 07:21
Dear Clint,
Good day,
So, you’re trying to upload your devices to the cloud, but they are not showing up in the topology?

Best Regards.

Author: clint.thebus@pr Time: 2024-8-22 13:20

GTAC-AnaKarenDuranUrrutia replied at 2024-8-22 07:21
Dear Clint,
Good day,
So, you’re trying to upload your devices to the cloud, but they are not sho ...

Hi,
The device does show in the topology of the cloud. But when i eweb or connect directly to the Reyee EG gateway, i get the above issue. if i look at the topology within the gateway, i can see the firewall showing as a unknown device with not part of SON on the picture.

Author: guominxiang@rui Time: 2024-8-23 13:50

Clint Thebus replied at 2024-8-22 13:20
Hi,
The device does show in the topology of the cloud. But when i eweb or connect directly to the ...

Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. Can you help to check the following aspects：
What password did you test when you add firewall? If you're trying a firewall password, you can try a cloud project password

If the issue still exists, please talk with me again. I would be glad to help you in Community.

Author: clint.thebus@pr Time: 2024-8-23 18:32

GTAC-Micca replied at 2024-8-23 13:50
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. ...

Hi Micca,
Both the firewall and the project have the same password so that does not work. However, all the Reyee devices (APs and switches) are setup with a static address 192.168.130.x on a VLAN 130 but the firewall has a static address on the default LAN network 192.168.150.x. Also, the Reyee router's DHCP is turned off on the default LAN as the client has a server that gives the DHCP. I'm not sure if the SON has anything to do with the issue.

Author: liuxiyang@ruiji Time: 2024-8-26 09:57

Clint Thebus replied at 2024-8-23 18:32
Hi Micca,
Both the firewall and the project have the same password so that does not work. However, ...

Hi sir,
Sorry for my late reply.
If you want to add firewall to a SON with APs and switches, the IP addresses of the firewall must be on the same network segment.

Best regards,
Steve

Author: clint.thebus@pr Time: 2024-8-26 13:54

GTAC-Steve replied at 2024-8-26 09:57
Hi sir,
Sorry for my late reply.
If you want to add firewall to a SON with APs and switches, the ...

Hi Steve,
The firewall is in transparent mode, which uses the bridge0 to connect. i cant see a way to tab the bridge with a VLAN ID as i have with all the other devices in the SON. All the other device have a static address with a static VLAN tab of 130.

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