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Title: Ruijie rg-wall 1600-z3200-s Not linking to my project [Print this page]

Author: clint.thebus@pr Time: 2024-8-22 00:14
Title: Ruijie rg-wall 1600-z3200-s Not linking to my project
Good Day,
I have an existing project by where i changed out the gateway from a EG210 to a EG305 router and i also added a Ruijie rg-wall 1600-z3200-s firewall.
I setup the EG305 and the firewall on a test project and moved it to the actual project via the cloud. All the devices are showing correctly on the cloud topology, but when i log into the router and go to devices, it does not show the firewall part of the topology but shows it as a new device to add.
When i click on add to my network, it ask for a password, but which i enter the firewall's password and if fails to add the firewall. i get the below.

Then when i go back to the cloud project, the firewall is gone and has created another project with the same name just the word "Auto" at the end.

I have factory defaulted the firewall but with the same results.

Any help will be appreciated.

Author: v-anakaren@ruij Time: 2024-8-22 07:21
Dear Clint,
Good day,
So, you’re trying to upload your devices to the cloud, but they are not showing up in the topology?

Best Regards.

Author: clint.thebus@pr Time: 2024-8-22 13:20

GTAC-AnaKarenDuranUrrutia replied at 2024-8-22 07:21
Dear Clint,
Good day,
So, you’re trying to upload your devices to the cloud, but they are not sho ...

Hi,
The device does show in the topology of the cloud. But when i eweb or connect directly to the Reyee EG gateway, i get the above issue. if i look at the topology within the gateway, i can see the firewall showing as a unknown device with not part of SON on the picture.

Author: guominxiang@rui Time: 2024-8-23 13:50

Clint Thebus replied at 2024-8-22 13:20
Hi,
The device does show in the topology of the cloud. But when i eweb or connect directly to the ...

Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. Can you help to check the following aspects：
What password did you test when you add firewall? If you're trying a firewall password, you can try a cloud project password

If the issue still exists, please talk with me again. I would be glad to help you in Community.

Author: clint.thebus@pr Time: 2024-8-23 18:32

GTAC-Micca replied at 2024-8-23 13:50
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. ...

Hi Micca,
Both the firewall and the project have the same password so that does not work. However, all the Reyee devices (APs and switches) are setup with a static address 192.168.130.x on a VLAN 130 but the firewall has a static address on the default LAN network 192.168.150.x. Also, the Reyee router's DHCP is turned off on the default LAN as the client has a server that gives the DHCP. I'm not sure if the SON has anything to do with the issue.

Author: liuxiyang@ruiji Time: 2024-8-26 09:57

Clint Thebus replied at 2024-8-23 18:32
Hi Micca,
Both the firewall and the project have the same password so that does not work. However, ...

Hi sir,
Sorry for my late reply.
If you want to add firewall to a SON with APs and switches, the IP addresses of the firewall must be on the same network segment.

Best regards,
Steve

Author: clint.thebus@pr Time: 2024-8-26 13:54

GTAC-Steve replied at 2024-8-26 09:57
Hi sir,
Sorry for my late reply.
If you want to add firewall to a SON with APs and switches, the ...

Hi Steve,
The firewall is in transparent mode, which uses the bridge0 to connect. i cant see a way to tab the bridge with a VLAN ID as i have with all the other devices in the SON. All the other device have a static address with a static VLAN tab of 130.

Author: Moza03 Time: 2025-1-6 23:14

Clint Thebus replied at 2024-8-26 13:54
Hi Steve,
The firewall is in transparent mode, which uses the bridge0 to connect. i cant see a way ...

Hi All, I got this problem too.
EG 172.16.0.1/20
FW bridge 172.16.14.x/20 /DHCP - transparent mode
In cloud project : the topology is correct
in eweb mgmt, it was mentioned not in SON.

Ge0/7 = untrust --> LAN 0 [EG]

TenGe0/0 = trust ---> SWitch

Where do I miss the configuration?.

Author: clint.thebus@pr Time: 2025-1-13 19:08

Mohd Zaki Mat Deris replied at 2025-1-6 23:14
Hi All, I got this problem too.
EG 172.16.0.1/20
FW bridge 172.16.14.x/20 /DHCP - transparent mode ...

Hi Mohd,

Log into your EG Router and go to devices. Check if you can see the below message
"Devices outside your network have been discovered Handle"

Click handle and add it to your SON network if its in the same IP range.

Another ting to check is if your EG is in router mode and has the SON enabled.

Also, i noticed on your topology that there is a unknown device before your Firewall and your switch. What is that device?

Author: Moza03 Time: 2025-1-19 02:09

Clint Thebus replied at 2025-1-13 19:08
Hi Mohd,

Log into your EG Router and go to devices. Check if you can see the below message

Hi Clint Thebus,

1. Yes, new device have been discovered.
2. Router mode with SON enable.
3. I do not know why it shown that (unknown). No device between Router (LAN0) and Firewall (Ge0/7).

4. After upgrade to NGFW_NTOS 1.0R8P5, still not resolve in the Eweb but on the contrary also got another problem with firewall device in cloud topo. (missing and can not add back).
Now, I'm login/monitor the firewall with standalone/direct to it.

Author: liuxiyang@ruiji Time: 2025-1-19 09:11

Mohd Zaki Mat Deris replied at 2025-1-19 02:09
Hi Clint Thebus,

1. Yes, new device have been discovered.

Hi sir,

Now the 1600-z3200-s not shown in your SON,right?

Best regards,

Steve

Author: Moza03 Time: 2025-1-20 18:03

GTAC-Steve replied at 2025-1-19 09:11
Hi sir,

Yes, Steve.
not in SON. in side Firewall do not have status of SON..like inside switches.
I only notice, got status of cloud only.

Author: clint.thebus@pr Time: 2025-1-20 20:01

Mohd Zaki Mat Deris replied at 2025-1-19 02:09
Hi Clint Thebus,

1. Yes, new device have been discovered.

Hi Mohd,

Did you managed to add the device to the SON?
Just to back track,
Your EG-Router (WAN) port is connected directly to your ISP, the (LAN0) is connected to the Ge07 of the Firewall and Geo8 is connected to your Ruijie switch?
If so, Ge07 must be a untrusted zone and Ge08 must be a trusted zone.
Just to confirm.
One of my sites in the below picture.

Author: Moza03 Time: 2025-1-20 22:21

Clint Thebus replied at 2025-1-20 20:01
Hi Mohd,

Did you managed to add the device to the SON?

Hi Clint,
Did you managed to add the device to the SON?
>>Not Yet, remain fail to add result.

Just to back track,
Your EG-Router (WAN) port is connected directly to your ISP, the (LAN0) is connected to the Ge07 of the Firewall and Geo8 is connected to your Ruijie switch?
>> EG direct to WAN, LAN 0 Eg to Ge07 Firewall (Untrust). Firewall Ge0/0 to Switch (trust)

If so, Ge07 must be a untrusted zone and Ge08 must be a trusted zone.
>>Yes, Correct. WAN-untrust, LAN-trust

Author: clint.thebus@pr Time: 2025-1-21 02:04

Moza03 replied at 2025-1-20 22:21
Hi Clint,
Did you managed to add the device to the SON?
>>Not Yet, remain fail to add result.

Hi Moza,
When it fails do you get a error message? Also when you try to add the device to the SON, does it ask you t enter the password.
Was this a new firewall and you set it up from default?
What you can also try is to delete the device from your cloud project then add the S/N again.

Author: badang003@gmail Time: 2025-1-22 00:35

Clint Thebus replied at 2025-1-21 02:04
Hi Moza,
When it fails do you get a error message? Also when you try to add the device to the SON, ...

Yes, Got an error message. failure (1)

Author: badang003@gmail Time: 2025-1-22 00:36

Moza03 replied at 2025-1-22 00:35
Yes, Got an error message. failure (1)

Author: badang003@gmail Time: 2025-1-22 00:41

Moza03 replied at 2025-1-22 00:36

Topo in Cloud

Topo in EWEB/Local

Author: clint.thebus@pr Time: 2025-1-22 18:32

Moza03 replied at 2025-1-22 00:41
Topo in Cloud

Did you set a static IP address for your firewall in the bridge or is it on DHCP?
If its static, check to see if the subnet is the same as the other device in the SON network.

Also, if you in the firewall and click on Network Mgmt, does it take you to the SON network.

Author: badang003@gmail Time: 2025-1-24 19:10

Clint Thebus replied at 2025-1-22 18:32
Did you set a static IP address for your firewall in the bridge or is it on DHCP?
If its static, c ...

Hi Clint,
1. The bridge info as follow;

Author: badang003@gmail Time: 2025-1-24 19:13

Moza03 replied at 2025-1-24 19:10
Hi Clint,
1. The bridge info as follow;

2. In Transparent mode, network management is not available.

Author: clint.thebus@pr Time: 2025-1-24 19:38

Moza03 replied at 2025-1-24 19:13
2. In Transparent mode, network management is not available.

HI,
When you click on Network Mgmt it should have taken you to the Reyee routers local address as its the network manager.
Your is probably not working because your RG-wall is not in the SON network.
Did you try to delete your firewall from the cloud and add it again so that it resyncs?

Author: badang003@gmail Time: 2025-1-25 00:27

Clint Thebus replied at 2025-1-24 19:38
HI,
When you click on Network Mgmt it should have taken you to the Reyee routers local address as ...

Hi,
Already tried delete in cloud but same result. Is it your setup mode was router mode?

Author: clint.thebus@pr Time: 2025-1-28 18:36

Moza03 replied at 2025-1-25 00:27
Hi,
Already tried delete in cloud but same result. Is it your setup mode was router mode?

Hi My firewall is in transparent mode . I dont use the router mode.

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