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Title: Hidden ssid problem [Print this page]

Author: jakjarvage@gmai Time: 2024-9-20 17:16
Title: Hidden ssid problem
In this picture you can see two ssid is
showing one is Blue which is my
normal ssid and the other one is hidden 13 which is also from my router.
My question is why how to off this hidden 13 ssid and my router brodcasting this ssid.
My router.is ruijie ew 1300g

Author: liuxiyang@ruiji Time: 2024-9-20 18:06
Hi sir,

Could you show me your SSID configuration on ew 1300g?

Best regards,

Steve

Author: jakjarvage@gmai Time: 2024-9-20 19:08

GTAC-Steve replied at 2024-9-20 18:06
Hi sir,

Could you show me your SSID configuration on ew 1300g?

Yes this is my ssid configuration

Author: jakjarvage@gmai Time: 2024-9-20 19:26

GTAC-Steve replied at 2024-9-20 18:06
Hi sir,

Could you show me your SSID configuration on ew 1300g?

Yes this is my configuration

Author: v-shaojinren@ru Time: 2024-9-20 22:46

User 22610 replied at 2024-9-20 19:26
Yes this is my configuration

Hello,
The hidden SSID your router broadcast is for the mesh network. If you don't want it to broadcase it, you can turn off the mesh in your router.

Author: jakjarvage@gmai Time: 2024-9-21 03:08

GTAC-Ryan replied at 2024-9-20 22:46
Hello,
The hidden SSID your router broadcast is for the mesh network. If you don't want it to broa ...

I already turned it off but still i am showing those hidden ssid

Author: jakjarvage@gmai Time: 2024-9-21 03:11

User 22610 replied at 2024-9-21 03:08
I already turned it off but still i am showing those hidden ssid

And i already factory reset my router but still l am seeing those hidden ssid

Author: yujiamin@ruijie Time: 2024-9-23 14:27

User 22610 replied at 2024-9-21 03:11
And i already factory reset my router but still l am seeing those hidden ssid

Dear sir

This hidden SSID is broadcast by our router and can not be disabled currently. Sorry for the inconvenience.

Best regards
Jenny

Author: ilyaza19@gmail. Time: 2024-9-29 09:06

GTAC-Jenny replied at 2024-9-23 14:27
Dear sir

This hidden SSID is broadcast by our router and can not be disabled currently. Sorry for ...

I also got the same problem, I'm using type RG-EW3200 GX PRO. I don't enable Mesh mode and Hide SSID. But this hidden SSID always appears resulting in the channel on the network becoming unhealthy in its entirety its end makes the signal strength become a little weaker then the internet speed slows down a bit. Please fix this immediately via software update or whatever. I have never had a problem like this on any other brand router.

Author: yujiamin@ruijie Time: 2024-9-29 10:34

User 42892 replied at 2024-9-29 09:06
I also got the same problem, I'm using type RG-EW3200 GX PRO. I don't enable Mesh mode and Hide SS ...

Dear sir

I will feedback your requirement to our team that can support disable the mesh wifi after software update in the future. Sorry for making you any inconvenience.

Best regards
Jenny

Author: ilyaza19@gmail. Time: 2024-9-29 13:23

GTAC-Jenny replied at 2024-9-29 10:34
Dear sir

I will feedback your requirement to our team that can support disable the mesh wifi afte ...

Thank you

Author: ilyaza19@gmail. Time: 2024-10-6 00:03

GTAC-Jenny replied at 2024-9-29 10:34
Dear sir

I will feedback your requirement to our team that can support disable the mesh wifi afte ...

So far I have not received a firmware update from my router. When will this be given an update regarding the annoying hidden SSID?

Author: yujiamin@ruijie Time: 2024-10-6 10:26

User 42892 replied at 2024-10-6 00:03
So far I have not received a firmware update from my router. When will this be given an update reg ...

I already feedback your requirement to our team. This request will be evaluated by our r&d team frist. If there are any updates about this request, I will feedback it to you. Thank you for your suggestion.

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