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Title: Can not manage the Ruijie AP180-L from Ruijie Gateway [Print this page]

Author: support@multiso Time: 2024-9-26 00:28
Title: Can not manage the Ruijie AP180-L from Ruijie Gateway
Hi all, We have TWO APs used for wifi service. Ruijie AP180 and Ruijie AP180-L .

We found that only the below Ruijie AP180 can be managed by my Ruijie Gateway but the Ruijie AP180-L can not.

The Ruijie AP180-L is discovered but cannot join and be managed, then falls back to macc mode.

Please advise.

APs:

System description    : Ruijie AP180-L (802.11a/n/ac/ax and 802.11b/g/n/ax) By Ruijie Networks.
System hardware version : 2.00
System software version : AP_RGOS 11.9(6)W3B1, Release(11160202)
System patch number    : NA
System boot version    : 2017.09

Version:
System description    : Ruijie AP180 (802.11a/n/ac/ax and 802.11b/g/n/ax) By Ruijie Networks.
System hardware version : 2.14
System software version : AP_RGOS 11.9(6)W3B1, Release(11160204)
System patch number    : NA
System boot version    : 2017.09

Gateway:

System description    : Ruijie EASY GATEWAY(EG2100-P) by Ruijie Networks.
System hardware version : 3.00
System software version : EG_RGOS 11.9(6)B17P2
System patch number    : NA
System boot version    : 2.7.1

Author: v-anakaren@ruij Time: 2024-9-26 06:18
Dear,
In other words, is the other device offline in the cloud? Can you please update the device with the version in the link?
Thank

https://www.ruijienetworks.com/resources/software/180v2v3v4/w3b1/

Best Regards.
Karen | Reyee support team.

Author: support@multiso Time: 2024-9-26 16:05

GTAC-AnaKarenDuranUrrutia replied at 2024-9-26 06:18
Dear,
In other words, is the other device offline in the cloud? Can you please update the device wi ...

That is not supported by AP180-L

Author: support@multiso Time: 2024-9-26 22:29

GTAC-AnaKarenDuranUrrutia replied at 2024-9-26 06:18
Dear,
In other words, is the other device offline in the cloud? Can you please update the device wi ...

IT seems my AP180-L V2.0 is not yet support.

Can you help to ask your R&D release more APs model for Gateway based AC Management?

Author: guominxiang@rui Time: 2024-9-26 22:39

Leo Tam replied at 2024-9-26 22:29
IT seems my AP180-L V2.0 is not yet support.

Can you help to ask your R&D release more APs mod ...

Hello，
As for this issue，I need to double check with my team. It may take some time to double check with our R&D team. I will reply to the result here and inform you by email. Please pay attention.

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