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Title: captive portal not working on Iphone [Print this page]

Author: dibbamun@hotmai Time: 2024-9-28 00:02
Title: captive portal not working on Iphone
Hi captive portal is not working on iphone

Author: v-anakaren@ruij Time: 2024-9-28 02:58
Dear,

In these cases, it is necessary to check if it happens on all iPhone devices, review the configuration of the portal, verify if the device is not on a blocklist, and confirm if the portal is not displaying only on the iPhone.

Best regards.

Author: aha.lloyd@gmail Time: 2024-10-10 09:46

GTAC-AnaKarenDuranUrrutia replied at 2024-9-28 02:58
Dear,

In these cases, it is necessary to check if it happens on all iPhone devices, review the con ...

Yes only in iphone. i can see now the portal in laptop. but on iphone is negative

Author: v-xiewenyu@ruij Time: 2024-10-10 11:19

shinichi kudo replied at 2024-10-10 09:46
Yes only in iphone. i can see now the portal in laptop. but on iphone is negative

Dear sir,
For this case please check this:
1. Please verify whether all iPhone devices cannot pop up the Portal interface
2. If all iPhones cannot pop up the Portal, please try to manually enter and access 1.1.1.1 in the browser to see if the Portal will pop up
3. Check whether the device is added to the authentication allow list/ban list
Best reagrds,
Lex

Author: jhoellopezlucer Time: 2025-5-1 23:30

GTAC-Lex replied at 2024-10-10 11:19
Dear sir,
For this case please check this:
1. Please verify whether all iPhone devices cannot pop ...

En mi caso, el Wi-Fi no se conecta al iPhone y me aparece el mensaje "Error al abrir la página", "No se pudo abrir la página usando el punto de acceso porque se interrumpió la conexión de red".
¿Cómo puedo solucionarlo?
It is worth mentioning that I have followed all the previous steps.

Author: osilva@xignall. Time: 2025-5-15 03:04

Alvaro López replied at 2025-5-1 23:30
En mi caso, el Wi-Fi no se conecta al iPhone y me aparece el mensaje "Error al abrir la página", ...

Tengo el mismo problema, pudieron resolverlo?

Author: v-saul@ruijie.c Time: 2025-5-15 08:18

Oscar Silva replied at 2025-5-15 03:04
Tengo el mismo problema, pudieron resolverlo?

hola Oscar buena tarde, con la ultima actualizacion de IOS18.4 hubo nuevamente un probelma con el portal cautivo. Si tienes este problema te invitamos nos escribas en el chat en vivo por RITA para abrir un caso especifico para ti.
RITA(Ruijie Intelligent Technical Assistant)

Saludos!

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