Ruijie Community

Title: Mobile phone cannot access in Wifi Captive Portal [Print this page]

Author: andersonlee@mtt Time: 2024-10-9 13:12
Title: Mobile phone cannot access in Wifi Captive Portal
Mobile phone cannot access the Ruijie Captive Portal, No matter using IOS or Android, the result is the same.
But it no issue for windows PC login.

Author: guominxiang@rui Time: 2024-10-9 16:46
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. May I ask what is your device model pls?
1. Here is the troubleshooting abotut Ruijie AP, pls kindly refers:
community.ruijienetworks.com/forum.php?mod=viewthread&tid=8978&extra=page%3D2

2. Here is the troubleshooting abotut Reyee EG, pls kindly refers:
community.ruijienetworks.com/forum.php?mod=viewthread&tid=8017&extra=page%3D1

If the issue still exists, please talk with me again. I would be glad to help you in Community.

Best regards,
Micca

Author: andersonlee@mtt Time: 2024-10-9 16:58

GTAC-Micca replied at 2024-10-9 16:46
Hello,

I‘m sorry that we can't provide a specific solution for you based on current information. M ...

Dear Micca,
We are using RG-AP810-L AP

Author: guominxiang@rui Time: 2024-10-9 17:07

Anderson Lee replied at 2024-10-9 16:58
Dear Micca,
We are using RG-AP810-L AP

Hello,

Please refer to the first link and troubleshooting first. If the issue still exist, please share with me your test or modify result and talk to me again.

Best regards,
Micca

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