Title: How to Troubleshoot "The account already exists" Error for an Authenticated Account upon Re-Login [Print this page] Author: zhangqiao@ruiji Time: 2024-10-21 19:27 Title: How to Troubleshoot "The account already exists" Error for an Authenticated Account upon Re-Login
Keywords:
Captive portal, Authentication, Registration
1. Issue Description
An error "The account already exists" is displayed when an authenticated account logs in again.
2. Device Model and Firmware
Device Type
Device Model
Firmware Version
Ruijie Cloud
Ruijie Cloud
3. Cause Analysis
An authenticated account can be used for login without registration.
4. Solution
When an error "The account already exists" is displayed, a prompt "Havean account? Login" also appears. The word Login is a clickable button. You can click this button and enter the information you provided when creating the account to log in.
Welcome to Ruijie Community (https://community.ruijienetworks.com/)
