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Title: Portal Configuration [Print this page]

Author: khairuladhar.md Time: 2024-10-28 13:00
Title: Portal Configuration
Dear Support, I have accidentally deleted the whole group of my configuration that has each project and device details. I cannot see the device configuration. But on the Monitoring tab, I can see the device is active. How to get back the configuration details that have devices following by project?

Author: v-shaojinren@ru Time: 2024-10-28 15:25
Dear user,
Could you show us some screenshots of what configuration has been deleted?
If it is the portal settings for local auth, you could restore the configuration of your Reyee EG in here:

Author: khairuladhar.md Time: 2024-10-28 16:55
Edited by Khairul network at 2024-10-28 17:21

GTAC-Ryan replied at 2024-10-28 15:25
Dear user,
Could you show us some screenshots of what configuration has been deleted?
If it is the p ...

i Can't share here the details. configuration cloud by project. not cloud device configuration. all project site connected to 'ROOT'

Author: v-shaojinren@ru Time: 2024-10-28 20:52

Khairul network replied at 2024-10-28 16:55
GTAC-Ryan replied at 2024-10-28 15:25
Dear user,
Could you show us some screenshots of what configur ...

Dear user,
To collect the information regarding the issue more safely and solve this issue more effectively, we highly encourage you to contact us on Rita(www.ruijienetworks.com/rita), our real-time support platform. Our dedicated engineers are readily available to resolve your issues promptly.

Author: khairuladhar.md Time: 2024-10-29 16:46

GTAC-Ryan replied at 2024-10-28 20:52
Dear user,
To collect the information regarding the issue more safely and solve this issue more ef ...

already create case yesterday and get reply email from technical saying that already completed. But the problem still not fixed.

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