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Title: (Curious !!) Traffic usage and User list [Print this page]

Author: it2.muyu@outloo Time: 2024-10-29 10:22
Title: (Curious !!) Traffic usage and User list

From the Network Hawkeyes, I saw the high traffic used as above .

But when I go to the AP devices to check the user list, it is showing me empty and no data used ???!!!!! What situation is causing this to happen?
I trying to restart the AP, it is still showing the high traffic usage again.

Author: v-songruiqi@rui Time: 2024-10-29 11:50
Hi, may i confirm that whether ap working well and can users get internet normally? Could you log into uplink device and AP to check CPU/ memory, port traffic, and abnormal log? We need mor detail to locate the problem.

Author: it2.muyu@outloo Time: 2024-10-29 15:13

GTAC-Rachel replied at 2024-10-29 11:50
Hi, may i confirm that whether ap working well and can users get internet normally? Could you log in ...

where is the log detail ??

Author: v-songruiqi@rui Time: 2024-10-31 12:19

Ivan Muyu replied at 2024-10-29 15:13
where is the log detail ??

Hi, if your device is managed by cloud, you can enter device>monitor>log history to check. Your ap status seems abnormal and need further check by engineer. you can come to rita: www.ruijienetworks.com/rita

Author: it2.muyu@outloo Time: 2024-11-8 11:25

GTAC-Rachel replied at 2024-10-31 12:19
Hi, if your device is managed by cloud, you can enter device>monitor>log history to check. Your ap ...

Showing no data !!!

Author: v-songruiqi@rui Time: 2024-11-9 10:18

Ivan Muyu replied at 2024-11-8 11:25
Showing no data !!!

Hi,

We need to find out if there's a problem with the traffic monitoring, please reach online tech support on the RITA live chat platform with the link below:

www.ruijienetworks.com/rita

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