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Title: I can not connect to Reyee Router app [Print this page]

Author: dimbora168@gmai Time: 2024-11-2 10:28
Title: I can not connect to Reyee Router app
hello i'm useing ruijie X60PRO I can not connect to Reyee Router app Previously I could connect Is there a solution! Thank you

Author: v-songruiqi@rui Time: 2024-11-2 12:57
Hi, may i confirm that cannot connect to app---you mean device offline on app? or app login problem?

Author: dimbora168@gmai Time: 2024-11-3 11:36

GTAC-Rachel replied at 2024-11-2 12:57
Hi, may i confirm that cannot connect to app---you mean device offline on app? or app login problem ...

i don't know what happened

Author: wangyanjun3@rui Time: 2024-11-3 15:39

User 67790 replied at 2024-11-3 11:36

i don't know what happen ...

Dear customer
I checked your device, it's looked can't bind this device to your project.
1. Can you try reset the device to test?
2. Can you login the device to check the cloud service and dns config ?
3. I checked your device model is X60, this device only sales in China, so if you use the Reyee APP to manager, maybe can't support.
Best Regards
Tom

Author: dimbora168@gmai Time: 2024-11-4 10:43

GTAC-Tom replied at 2024-11-3 15:39
Dear customer
I checked your device, it's looked can't bind this device to your project.
1. Can y ...

1. 5-10 reset device
2. yes i can login cloud service

3. Previously I could manager
Reyee Router v1.4.12 but v1.4.13 can't

thank you Tom

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