Title: Device not coming online [Print this page] Author: gopakumar@gnsgl Time: 2024-11-4 20:02 Title: Device not coming online Dear Team
we have connected RH-RAP2260 Access poitn and added the serial number
But Device not coming online Author: yujiamin@ruijie Time: 2024-11-4 21:36
Dear sir
Please login to the RAP locally and check the network connectivity between the cloud and the AP first as the following picture shows:
If you can ping through the cloud domain successfully, please help check whether the port tcp25857 has been allowed in your network.
You can also configure the cloud service for the RAP via the following page to see whether it can work:
If the problem still exists, please help contact us via rita to solve your issue quicker. Thank you for your cooperation.
Best regards
Jenny
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