Ruijie Community

Title: Portal Page Fails to Authenticate Users to use Internet [Print this page]

Author: tireengatau@gma Time: 2024-11-13 20:15
Title: Portal Page Fails to Authenticate Users to use Internet
"I’m experiencing an issue with my Wi-Fi voucher system where the portal page fails to complete authentication. When users enter their voucher code, it loops back to the portal login page instead of connecting them to the internet. Has anyone encountered this problem or know a solution? Any help would be greatly appreciated!"

Author: v-songruiqi@rui Time: 2024-11-13 21:23
Hi, could you check as follows?

Check whether the voucher code is correct.
Check whether the voucher has already been bound to other users, and the user number limit is 1.
Check whether the voucher code has already reached the user number limit.
Check whether the voucher code has expired.

Author: tireengatau@gma Time: 2024-11-14 01:07

GTAC-Rachel replied at 2024-11-13 21:23
Hi, could you check as follows?

Check whether the voucher code is correct.

Hello, I already double and triple check, however still got issue with login....

Author: zhangqiao@ruiji Time: 2024-11-14 13:50

Louis Ngatau replied at 2024-11-14 01:07
Hello, I already double and triple check, however still got issue with login....

May i confirm that all users have this issue? Could you also check whether the login url is https://www.ruijienetworks.com? and it will help if you share the login fail page screenshot, thank you very much.

Author: lossstarry@gmai Time: 2024-11-20 14:56
Hi, I have the same problem as Louis Ngatau even though I used the url

Author: v-songruiqi@rui Time: 2024-11-20 15:18

Kathy Barrera replied at 2024-11-20 14:56
Hi, I have the same problem as Louis Ngatau even though I used the url

Hi, if you failed in login with voucher code, could you help share the login fail page so we can better understand the situation? and may i confirm that all users have this issue?

Author: Ceazar Time: 2024-11-21 13:36
We have had this issue since the last update. It was fine prior to that. Hope this gets fixed soon.

Author: v-songruiqi@rui Time: 2024-11-21 14:23

Ceazar replied at 2024-11-21 13:36
We have had this issue since the last update. It was fine prior to that. Hope this gets fixed soon ...

Hi, sorry for the inconvenience. if you failed in login with voucher code, could you help share the login fail page so we can better understand the situation? and confirm whether all users have this issue. Please also check your configuration according to the steps posted above, thank you for your kindly understanding.

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