Ruijie Community

Title: How to solve client disconnect and can't continue [Print this page]

Author: dianatradingmm@ Time: 2024-11-15 08:21
Title: How to solve client disconnect and can't continue
Hello,

I had a problem ... recently my customer buy 2 hours voucher and he used only 30 mins and he still had one hours and 30 mins.Later he come back to my net cafe and can't use. how to solve that???

Author: guominxiang@rui Time: 2024-11-15 09:10
Hello,

I'm sorry that based on the current information, I can't provide detailed troubleshooting steps for the time being. We need more information from you:

1. What is the device that uses Portal, EG or AP? Is it ruijie series or reyee series?
2. What is the specific phenomenon that the user cannot use? Can you show me a screenshot?

Please answer the above information so that I can provide you with the correct method.

Best regards,
Micca

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