Ruijie Community

Title: Captive Portal times out after 10mins [Print this page]

Author: Ceazar Time: 2024-11-21 13:33
Title: Captive Portal times out after 10mins
Hi,
I have the captive portal enabled and since the last, most recent update we now have issues with it expiring or logging users off after 10 minutes. Any leads would be much appreciated. Thank you.

Author: v-xiewenyu@ruij Time: 2024-11-21 14:00
Dear sir,
Good day.
Do you mean all the accounts will be expired in 10min?
Have you checked the period parameter you set?

Also please check these parameter to observer the account info, if the traffic used reached the limitation, the account will be expired too.

You can change it in the corresponding user group:

Best regards,

Lex

Author: ccaro@bixbyknol Time: 2024-11-21 17:41

GTAC-Lex replied at 2024-11-21 14:00
Dear sir,
Good day.
Do you mean all the accounts will be expired in 10min?

Hi Lex, thank you for the quick response.
I have the Period set for "1 Day." I will change it to "Unlimited" and see how it goes tomorrow when we have users online. With it set at unlimited, won't the user be online permanently? Ideally, we would want for the user to go through the captive portal again the following day.
Thank you again.

Author: guominxiang@rui Time: 2024-11-21 17:58

Ceazar replied at 2024-11-21 17:41
Hi Lex, thank you for the quick response.
I have the Period set for "1 Day." I will change it to ...

Hello,

Yes you can choose it " Unlimited
". You can monitor first , if you still have any issue, you can contact us again.

Best regards,
Micca

Author: ccaro@bixbyknol Time: 2024-11-22 09:08

GTAC-Micca replied at 2024-11-21 17:58
Hello,

Yes you can choose it " Unlimited

Hi Micca,

It's still the same unfortunately. The voucher expires after a few minutes. I have it set as "unlimited." Lmk if you have any suggestions I can look into. Regards

Author: v-xiewenyu@ruij Time: 2024-11-22 09:16

Ceazar replied at 2024-11-22 09:08
Hi Micca,

It's still the same unfortunately. The voucher expires after a few minutes. I have i ...

Dear sir,
Good day.
Could you plz share me your project for checking? And please tell me which account/voucher is facing this issue.
You can sent me the project link to my email: v-xiewenyu@ruijie.com.cn
You may click here to create the share link:

Best regards,

Lex

Welcome to Ruijie Community (https://community.ruijienetworks.com/)