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Title: Captive Portal Authentication [Print this page]

Author: it@redcoconut.c Time: 2024-12-6 17:18
Title: Captive Portal Authentication
Edited by John Jerald Eriman at 2024-12-6 17:21

Hello, did anyone experience connecting to a cloud portal but when you tried to log in nothing happened like successful login? No error, etc. All I do is when I log in and nothing happens, I will disconnect and connect it to the SSID, and it automatically connects to the network. I encountered this issue in the last few weeks, mostly on iOS devices. If you encounter this problem what did you do?

Author: v-chenxuan6@rui Time: 2024-12-9 18:35
hi，sir

You can first check whether the configuration is correct
How to configure captive portal on devices? - Ruijie Cloud - Ruijie Community

If the iPhone is not available, you can check the following

1. Please verify whether all iPhone devices cannot pop up the Portal interface

2. If all iPhones cannot pop up the Portal, please try to manually enter and access 1.1.1.1 in the browser to see if the Portal will pop up

3. Check whether the device is added to the authentication allow list/ban list

Best reagrds,
Alan

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