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Title: Ruijie Cloud shows invalid client number [Print this page]

Author: neugamszabi@gma Time: 2024-12-23 20:35
Title: Ruijie Cloud shows invalid client number
Dear Support,
Since about one week,one of my project at my workplace shows invalid network client number, i've added the pictures.
On the main page shows the valid, but when i login to this project (Váci Strand MT880...) and Clients, it shows more clients than the real.
Can you check this issue? This problem only appear in this project, not the other ones.

Regards,
Szabolcs Neugam
Invalid number of clients shown:

Valid cliens on the main page of my cloud:

Author: v-wangmingxian@ Time: 2024-12-25 13:58
Dear Sir,
Thank you for reaching us.

Our cloud currently will have a version update.
Does this issue still occur? Many thanks

Best Regards,
William

Author: neugamszabi@gma Time: 2024-12-25 14:17

GTAC-William replied at 2024-12-25 13:58
Dear Sir,
Thank you for reaching us.

Unfortunatelly yes, the issue still exist.. I've 4 project at my ruijie tenant/cloud and only this one concerned.

Regards,
Szabolcs

Author: v-wangmingxian@ Time: 2024-12-25 14:30

Szabi replied at 2024-12-25 14:17
Unfortunatelly yes, the issue still exist.. I've 4 project at my ruijie tenant/cloud and only this ...

Dear User,

We are committed to providing you with better and more efficient services. To that end, we will be upgrading Ruijie Cloud on Dec 28th, 2024, from 21:00 to 24:00 (UTC+8). During this time, your running devices will not be impacted, and the APs will continue to provide WiFi service. However, you will not be able to log into Ruijie Cloud and Ruijie Reyee App or perform management operations. Please plan your project operations accordingly, and we apologize in advance for any inconvenience this may cause.

Shall we wait for the update of our cloud and we will see if the issue solved then?

Many thanks,
William

Author: neugamszabi@gma Time: 2024-12-25 14:37

GTAC-William replied at 2024-12-25 14:30
Dear User,

We are committed to providing you with better and more efficient services. To that en ...

If i understand you, it's a known issue? Yes, i can wait for the planned maintenance, thanks for your information!

Regards,
Szabolcs

Author: neugamszabi@gma Time: 2025-1-2 20:20

Szabi replied at 2024-12-25 14:37
If i understand you, it's a known issue? Yes, i can wait for the planned maintenance, thanks for y ...

Dear Support,
Your Ruijie Cloud update (dec28) is done? I've still have this issue, the real client number is not the same, what cloud shows.
Regards,
Szabolcs

Author: yujiamin@ruijie Time: 2025-1-2 20:43

Szabi replied at 2025-1-2 20:20
Dear Support,
Your Ruijie Cloud update (dec28) is done? I've still have this issue, the real clien ...

Dear,

Yes, the cloud update has been done. Please check whether all the devices have this issue and whether the client number is displayed correcly on the local device web.
For further troubleshoot this case, please help share with us the network project to our support email (service_rj(Ruijie International) <service_rj@ruijienetworks.com>) via the following guide. Please help alsp provide your router SN so that we can record this case first. Thank you for your cooperation.
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=1751&extra=page%3D1

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