Ruijie Community

Title: About mass offline reporting devices [Print this page]

Author: it.thienanhotel Time: 2024-12-30 16:15
Title: About mass offline reporting devices
We are having problems. Many hotspots are offline. We have checked and found that the hotspots are working fine. Is there any way to fix this? Thank you !!

Author: liuxiyang@ruiji Time: 2024-12-30 16:27
Hi sir,
May I know your device's model? Could you please show me the issue on cloud?
1. If your device's model is ruijie device, you can refer to this link to do troubleshooting:https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767&extra=page%3D1
2. If your device's model is reyee device, you can refer to this link to do troubleshooting:https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=3290&extra=page%3D1
3. It is recommended that you check the management mode of the Cloud, if you want to put your device online in the cloud, you need to change to Managed by Ruijie Cloud Web

Best regards,
Steve

Author: it.thienanhotel Time: 2025-1-1 15:24

GTAC-Steve replied at 2024-12-30 16:27
Hi sir,
May I know your device's model? Could you please show me the issue on cloud?
1. If your devi ...

All my device models are Ruijie RG-AP110-L and it says device offline. but I checked and found the device is still working. i checked step 3 as your instruction. But before that setting is still the same. Is there any other way? Thank You !!

Author: liuxiyang@ruiji Time: 2025-1-1 16:18

User 31090 replied at 2025-1-1 15:24
All my device models are Ruijie RG-AP110-L and it says device offline. but I checked and found ...

Hi sir,

May I know the result of your test? Could you show me a screenshot?

Best regards,
Steve

Author: it.thienanhotel Time: 2025-1-3 12:40

GTAC-Steve replied at 2025-1-1 16:18
Hi sir,

May I know the result of your test? Could you show me a screenshot?

I checked the device and there is still traffic going through the device. This is the traffic on the offline device. Thank you very much.

Author: liuxiyang@ruiji Time: 2025-1-3 13:32

User 31090 replied at 2025-1-3 12:40
I checked the device and there is still traffic going through the device. This is the traffic on ...

Hi sir,

You mean the device online on cloud now,rigtht?
If not ,please show me the result after you do these steps:

1. If your device's model is ruijie device, you can refer to this link to do troubleshooting:
https://community.ruijienetworks.com/forum.php?mod=viewthread&tid=767&extra=page%3D1
2. It is recommended that you check the management mode of the Cloud, if you want to put your device online in the cloud, you need to change to Managed by Ruijie Cloud Web

Best regards,

Steve

Author: it.thienanhotel Time: 2025-1-5 10:53

GTAC-Steve replied at 2025-1-3 13:32
Hi sir,

You mean the device online on cloud now,rigtht?

everything is back to normal now. thank you so much !!!

Author: v-songruiqi@rui Time: 2025-1-5 13:51

User 31090 replied at 2025-1-5 10:53
everything is back to normal now. thank you so much !!!

happy to help you, if you have any other further questions, please feel free to contact us!

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